Is there a way to "clear/reset" the modem network name and password? I had finished changing the default name and password but right at hitting "enter" to change this there was a power interuption, now the default nor the "changes" will not work when I try to access the modem on the internet.
I called them, but they do not know or tell me how to fix it. One of them told me it was due to an outage,but it my internet is fine, and it has been happening for over a month, long outage! Another one wanted to send out an technician, when i complained about the cost, they said " well you should subscribe to customer care, it only cost 5.99 a month" and they get a commission to i bet.
Paul, Please send your account and contact information to email@example.com. Here is a link to the guide for the WiFi modem; http://help.exede.net/articles/General/A-guide-to-your-Exede-WiFi-Modem This includes the user guide which may help.