How do I reset my modem?

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  • Updated 2 years ago
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  • (Edited)
Is there a way to "clear/reset" the modem network name and password? I had finished changing the default name and password but right at hitting "enter" to change this there was a power interuption, now the default nor the "changes" will not work when I try to access the modem on the internet.
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Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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I take it you are using the new WiFi modem? For help you will need to call customer service. I don't have the new modem, and prefer to stick with the old one and use my own router.

You can contact our Customer Care center by calling 855-463-9333
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Brad, Viasat Employee

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Steve is correct. If this is our new WiFi modem you'll need to call in to get that addressed.
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paul pride

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I called them, but they do not know or tell me how to fix it.  One of them told me it was due to an outage,but it my internet is fine, and it has been happening for over a month, long outage!  Another one wanted to send out an technician, when i complained about the cost, they said " well you should subscribe to customer care, it only cost 5.99 a month"  and they get a commission to i bet.
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Diana, Viasat Employee

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Paul,  Please send your account and contact information to Here is a link to the guide for the WiFi modem;  This includes the user guide which may help.
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Charles Bieber

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How about the other modems