Can I use my own wireless modem?

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Do I have to pay for your modem instead of using the one I already have?
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Richard Todd

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Posted 2 years ago

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Josh

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if it says exede or viasat on it and is compatable with your service plan I do not see why you could not just use it if a tech provisioned it correctly but most techs will try to sell you a new one. but wait for an official response on that.
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Old Labs

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You're required to lease the modem (previously there were prepaid lease options, a two year and lifetime lease, but not sure if those options are still available). Unlike typical cable modems built to certain cable industry standards, Exede's (i.e. ViaSat's) modems are proprietary and unique to its own satellite infrastructure.   

However, the modem itself does not provide you with wireless accessibility.

Instead you need to either provide your own wireless router and attach it to the modem or opt for the newer Exede WIFI router, which combines both modem and router functionality (as well as the Exede voice adapter) into a single device. There's an additional monthly charge in addition to the standard lease fees for the new combined Exede WIFI modem.

For that extra charge and over the course of a two year contract, you'd have the funding to buy your own quality router (many folks question the wisdom of multi-function devices since when one feature dies all have a tendency to die, but if you lose the modem functionality you're a goner anyway and the new WIFI modem does allow you to opt for the Boost 25 option if and only if it is available in your service area).

The standard Exede modem allows you to connect one device using an ethernet cable only - router functionality is what allows you to connect multiple devices (whether that be wireless or wired) thereby sharing that single connection.

          
(Edited)
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Brad, Viasat Employee

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HI Richard. 

Old Labs is correct. The modem is a requirement to lease from Exede. At this time we do not have a 3rd party option for the modem as most surfbeam modems with routers built in are for either DSL or Cable, ours is encoded to work with satellite internet so unfortunately a modem you find at a store won't work with our service. 
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Josh

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But if it is the correct modem people do end up paying for those all the time so if I buy one from ebay or something and it is compatable I will use it. and what you mean requirement to lease? that is a load of crock if you own one or paid for a used one you can use it. brad show me in the lease agreement where you are REQUIRED to lease equipment as I had the option to outrite buy any of mine and not just directly from yall but anywhere online.
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Brad, Viasat Employee

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Keep in mind Josh everyone that has ever had Exede has to return the equipment or be charged for it (so I guess in that respect they are "buying" it but it only works with our stuff but Jim replied with the portion of your agreement stating this). If you buy a Exede modem from someone you're getting ripped off because each modem is tied to an account, it was leased to begin with and wasn't ever "owned" and will not activate. While it is true we did let those that upgraded from Wildblue to Exede keep the old modems in some cases they just won't work with our service because they topped out around 3-5mbps compared to the 12mbps speed modems with Exede (now we have the speedboost surfbeam that can get to 25mbps)

 The ones you can find online  (just Googled "surfboard" modem and found this one http://www.bestbuy.com/site/motorola-docsis-3-0-cable-modem-gray/4811800.p?id=1219826172381&skuI...) anyway that one is a cable modem...won't work with Satellite and it won't work with DSL because it's encoded to strictly cable and that's all that will work with it.

 As of right now we haven't allowed for a 3rd party modem (lets keep in mind we're talking modems ***NOT***  routers because you're fully able to buy and use your own router) the reason we don't have this option and why there's not much of an option for a 3rd party modem option is frankly there's not much of a market for it. Exede has around 600K subscribers, Hughesnet is in the same ballpark so maybe a little over a million subscribers between the 2 of us. Seems like a lot but if you look at how many people subscribed to a cable or DSL service it easily dwarfs that number so those companies that sell 3rd party modems have a much much more lucrative market going where all the customers are and even then only a small amount overall will buy their own equipment. There might be a time in the future that there's a 3rd party option but as of now all modems with Exede are leased and are returned upon closing an account. 
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Jim16, Champion

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C. Equipment. New Internet Service customers must lease the equipment provided by ViaSat consisting of a modem, antenna and transceiver (“Equipment”) in order to receive the Internet Service. Only a ViaSat-authorized installer may install the antenna and transceiver at your residence. Only a ViaSat-authorized installer may install the modem at your residence if you are a new customer. Existing customers may self-install an upgraded modem.
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Jim16, Champion

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www.exede.com/documents/master/customer-agreement.pdf
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Paulwins

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There posts are 2 years old. Has anything changed that we might use our own equipment with Viasat in the now 2018?
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Matt B, Viasat Employee

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You still must use the Viasat issued modem, that's not going to change.  Most of the currently offered plans will come with a modem/router combo unit, but you can put it in bridge mode and use whichever router you like!

Click here for more info.

If you get the new Viasat Wireless Gateway, the instructions are nearly identical, but the admin password is located on a sticker on the modem.