Can I switch to a Boost 25 modem / service?

  • 1
  • Question
  • Updated 10 months ago
  • (Edited)
I have a service call scheduled for Aug. 30, 2016 to swap out my Surfbeam2 modem. I would like to switch to the new Exede WiFi modem for, apparently, an additional $5 / month if it will provide me with the Boost 25 service.  Exede's website is showing the new modem as being available to new subscribers at that price on my beam (365). I do not know whether it best to call, email, or post here, but I prefer to post here. Case number available upon request.
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes

Posted 2 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello James1979, 

If you are interested in the Exede Wi-Fi modem and you’re a current customer please check to see if it’s available to you -- Log in to my.exede.net to see plans and pricing available and you should see if the $5/month plan applies. You can also give us a call at 866.945.3258 to get more answers.  
(Edited)
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes
Hello Exede Lindsey,

I did neglect to mention that I am on the Freedom Plan. I had already checked my.exede.net, and the WiFi modems are available for all plans other than Freedom. I would guess that it is an unintentional result of the Freedom plan being available only briefly during what appears to have been a test trial.

So my questions could be better phrased as:

Can a Freedom plan user switch to the WiFi modems even if it is not being displayed as an option?

If so, will the WiFi modems offer the Boost 25 service or will they just add the integrated WiFi router?

How should I contact the unknown technician and request that the new model modem be used in the replacement of my SB2?

If it's not clear, I'm not that interested in the new modems WiFi capabilities, but I still might switch to one anyway if possible. (If my Exede-12 system runs reliably again, I am considering dropping my $58 / month landline and switching to Exede Voice.)

Thanks for trying to understand my questions and position. I will call if you think that the best thing to do.
(Edited)
Photo of Jim

Jim, Champion

  • 542 Posts
  • 278 Reply Likes
Speed Boost is not available in Beam 365 but you can get the modem for WIFI only. My recommendation is to stay with your SB2 modem at lease until some of the bugs in the new modem have been worked out. A good router can be purchased for less than you will spend in a year for the WIFI modem.
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes
One reason that I declined the opportunity to switch to a WiFi modem and Speed Boost when I had a chance to because I was already experiencing technical difficulties and did not want to test out the WiFi modem and make my problems more complicated.

Besides the compactness of the integrated features of the WiFi modems, I was sort of wondering and hoping that they might have less problems in the future than a SB2. Exede is offering them to new subscribers, so they must be past beta testing.

If it is possible for me to switch to a WiFi modem during the service call, I may still do so. Oops, maybe not. I thought that Exede Voice included call blocking, but like my $58 monthly landline, it does not. $2 per blocked number wouldn't save me much money. (A lot of existing and new "charities" have my phone number.)
Photo of DRC

DRC

  • 2 Posts
  • 0 Reply Likes
James--what you need is a FREE Google Voice ph number and an Obihai adapter.  I uses the Obi202 because of the fax capability, dual phone ports, and USB port.   The device uses the same technology (and basic footprint) as every other satellite voice provider, incl Exede Voice.  I discovered the Obi202 in December 2012 and have never looked back at landlines AND expensive unlimited cellular plans.

It plays nice with Exede & although there's a 0.5 - 1 second delay when talking & surfing at the same time, that can be minimized--just "work offline" when making/receivingcalls.  I use a Netgear router with DD-WRT software and have increased the priority of voice packets which decreases any delay if I forget to "work offline".  Although you do use your data allotment...it's a minimal draw. With the money you'd save by getting rid of that landline--you'll be easily able to move up to a higher Exede GB plan. I'm on the Freedom 150 and found your post on this site because I'm considering adding the Boost 25 plan.

You can get one GV number for each gmail acct. I have four GV email accts to work with the Obi202. One each for personal, business, fax, and "junk" lines.  That "junk" line is perfect for those online companies and others that ask for a telephone number. GV has all the features you could ask for and those you didn't know you needed. Once you pay for the Obi202 device ($75) you're done. No monthly pymts for service. You'll only need to buy a DECT 6.0  telephone if you don't already own one. 

Here's the amazon link for the Obi:

https://www.amazon.com/OBi202-2-Port-Adapter-Support-Service/dp/B007D930YO/ref=pd_lpo_sbs_229_t_0/14...

No...I'm not a sales rep for Obihai--but I oughta get paid for all the customers they've garnered from my Amazon review back in mid 2013:

Permalink:

https://www.amazon.com/review/R1KPK5AZ12GG2Y/ref=cm_cr_srp_d_rdp_perm?ie=UTF8&ASIN=B007D930YO
 
Best,

ReneeSD
Photo of Mark

Mark

  • 46 Posts
  • 17 Reply Likes
I don't think I would give up a freedom plan just for a promise of a boost in speed, it may not live up to your expectations, and you may not be able to go back to the freedom plan. As far as phone maybe look in to a wireless home phone plan, such as straight talk, or AT&T and Verizon has a similar plan. Straight talk has unlimited phone, works through Verizon wireless for $ 16 a month. Just a thought.
Photo of Old Labs

Old Labs

  • 3310 Posts
  • 3289 Reply Likes
Went with the Straight Talk Home Phone here despite being skeptical at first since I can barely pick up a cell signal on my prepaid flip phone where I live unless I hang off the deck. The home phone base is available at Walmart and it was simply a gamble to see if it worked given Walmart's easy return policies. If it hadn't I would have simply been out the first $15 monthly charge (plus some minimal tax/service fee of 62 cents). The antenna yields a steady moderate signal sufficient for voice.

Simply unplugged the incoming Verizon landline at the exterior interface, and plugged it the unit into an available jack inside and all interior handsets worked as before and after a couple months dropped the old land line - the monthly savings nearly cover my monthly Exede service.

        
(Edited)
Photo of DRC

DRC

  • 2 Posts
  • 0 Reply Likes
Might want to check out the Obihai device I mentioned above. If you're paying $15 a month--you'd be saving that after 5 months.  I just searched the StraightTalk Home Phone, and see that it's basically the same device concept as the Obi.  Except that it uses WiFi antenna instead of an ethernet connection.  IMHO wired connections are better .

Love your username!  I've got two of "you" cuddled up in bed with me right now.
Photo of Markgc

Markgc, Champion

  • 331 Posts
  • 91 Reply Likes
I would look at Boostmobile for an unlimited cell phone service.
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes
I appreciate the helpful intent of the suggestions to use a mobile phone service, but mobile phone service is not available in my area and never will be.

Meanwhile, I am patiently awaiting an official answer from Exede about the availability and boost capabilities of their new WiFi modems.
Photo of Old Labs

Old Labs

  • 3310 Posts
  • 3289 Reply Likes
Call as Lindsey suggested above or email exedelistens@viasat.com so they can outline the overly confusing options based on your beam.
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes
Old Labs, I do not think that my beam is special other than it being underutilized and was subject to a test project along with at least 2 other beams. (An NDA was not involved in Exede's offer to try out "Boost 25".)

I do think that my questions about the availability and capabilities of the WiFi modems to existing customers are best addressed and answered publicly as others are interested in this information as well.

I do 'X out' my question about how to "contact the unknown technician". I can and would use the Exede Easy Care phone number and not have to wait on hold! But I am obviously unsure if they would know the answers to my questions about the WiFi modems.

Finally, it was not my intention to seem snippy about my question not being answered yet. I would not expect a prompt response late on a Friday or during the weekend. (My questions are not a "big deal" to me. I am mostly curious and also trying to get answers to others' questions.)
Photo of Bev

Bev, Champion

  • 3009 Posts
  • 1250 Reply Likes
Actually Exede Voice can block unwanted calls, it's called Call Screening, you can send them to voicemail or, just give them a busy signal and, your Exede Voice phone won't ring if that number calls.

http://help.exede.net/articles/General/Managing-Your-Call-Screening-Options-in-the-Customer-Features...
Photo of Old Labs

Old Labs

  • 3310 Posts
  • 3289 Reply Likes
Oh no, once again it's the curse of the walking dead threads... no not you Bev. But it's one of the GetSatisfaction weaknesses that allows unintentional resurrection unless they're archived/closed.

P.S. Didn't even catch james1979 reply from 12 months ago - didn't mean to imply he was being snippy. 
(Edited)
Photo of james1979

james1979

  • 21 Posts
  • 4 Reply Likes
I have now noticed that "Boost 25" is not being offered on my beam but the WiFi modems are being offered, so XXX the Boost 25 part along with the service call. My question is now simply:

"Can existing Exede-12 customers switch from a Surfbeam2 modem to the WiFi modems on a beam where they are being offered to new customers?"

because I might prefer to switch to a WiFi modem even without Boost 25. (Sorry for my fluctuating questions. I posted my original question hastily, and I thought it would be convenient to swap modem types during the service call.)
(Edited)