I don't have a computer. Can I set up my new modem using my iPad or Mac laptop. Neither have a connection for the Ethernet.
Your installer is required to bring a laptop when he comes. He will use it to set up and provision your system. You will need a wireless router in order to use your Mac and iPad. Exede now has a modem/router combo but you have to pay $5 per month extra for it. I personally believe you will have a better experience and will save money by having your own router. Often the installer will be able to sell you one or you can buy it on your own prior to him arriving. Your installer should set up your router for you. Don't let him charge you extra for the setup. It is part of the job. It would be wise to let your installer know about these issues before he comes to be sure he has all he needs.
Hello Judy, Just as Jim has mentioned, this is very possible, in order for your install to be completed without a computer your dealer would HAVE to bring their own laptop, which they are required to do anyways to verify connectivity before completion. Give us a call at 866.945.3258 to get these notes placed on your work order.