can i get a newa new modemI've had this one for five years

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  • Updated 8 months ago
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I would purchase a new modem if I had the funds but I do not is there any way you guys can get me a new modem I've had this one over 5 years
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Julio Quesada

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Posted 8 months ago

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VeteranSatUser, Champion

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Why do you want a new modem?
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wm4bama, Champion

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First, you can not buy a modem even if you had the funds...you must lease the modem from ViaSat..You can make a case of why your modem needs replacing if you have a valid reason...ViaSat keeps all modems it leases with the latest firmware updates..so you must demonstrate why your modem needs replacing..

Some of ViaSat's data plans requires a new modem, you can look into those plans and see if you would prefer one of those.

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Bev, Champion

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Call customer care at 855-463-9333. They will take a look and, decide if a service call is required then, the technician will test everything and, decide if you need a new modem or not.