Can anyone in south Jersey give me an honest review of their service before I schedule an install?

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I live in Tabernacle (Burlington County), New Jersey and am considering ViaSat.  Before I sign-up...I'm hoping I can get some real reviews from others in the area,  Thanks!
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Fred R

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Posted 3 months ago

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Brad, Viasat Employee

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Hi Fred

I know you're waiting for some reviews, but if you'd like to know some of the "things you should know" about satellite internet I'd recommend checking this out https://www.exede.com/what-to-expect/

I think one pitfall a lot of unhappy folks fall into is getting satellite internet and expecting it to be the same level as cable (certainly should not get the service if Cable or High Speed DSL is available to you). I'd say the biggest things to look into is the ping time, the plans in your area and if said plans has any data restrictions (found in small print). Along with myself I have a few other fellow corporate employees that monitor this page and we'll be more than happy to answer any questions you may have. Of course 99% of this forum are customers so I'm sure they can give feedback as well
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Fred R

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Thanks for the response Brad.  I've read quite a bit about what to expect and understand it will not be the same as a wired connection.  Some of what I'm hoping to hear from other ViaSat customers near me are things like network congestion during peak times, actual speeds, data usage, customer service.....etc.

I have a long (1/4 mile) driveway and do not want to pay Comcast the 5K they want to run a cable line to my home.  In the meantime, we're using mobile hotspots for internet access and would like to try a new option.
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J&J

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Some of what I'm hoping to hear from other ViaSat customers near me...

To fulfill your request a general location is needed.
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Steve Frederick-VS1/Beam314, Champion

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J&J, the OP has a already told us where he is located, Tabernacle (Burlington County), New Jersey.
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Old Labs (VS1-329-L12FZ)

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Can't help on the Jersey experience although I remember regularly driving by Tabernacle on 206 headed to/from AC from/to Princeton in the 80s and 90s, but that's not the experience you're looking for...

Prior to switching over to Exede from Wildblue back in 2012, I asked Comcast the cost of extending service just under 1/2 mile to our house here in VA - they quoted $6500. In retrospect, I probably should have jumped at it. Undoubtedly the cost has gone up by now. Hindsight is always better than foresight.

If ever I sell the house, it'll probably be on the market longer, less attractive to young families with school age kids and I'll likely need to drop the price to snare a buyer - many folks have learned satellite isn't the best choice for their circumstances although it works for me. Just some food for thought...    
(Edited)
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J&J

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Steve Frederick, Champion,

Yup... Too many open windows.. or was it bottles...
 
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Fred R

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Thank you Steve and Old Labs for the responses.

Old Labs  -  206 probably hasn't changed much from how you remember it in the 80's and 90's...  I've also wondered if I should just pay Comcast too.  That quote is from a few years ago...and it might cost more now though!  What gets me is it's not that hard of a job to install it in my driveway. I've already got 5 utility poles that they can attach to.  Then, at the base of the last pole, I have two spare conduits underground that go 200 feet and end in my basement.  Both of them already have pull strings in them too.  I'd be surprised if the job took more than a half day to get the cable line into my house.

Anyway, still hoping someone from this area might chime in and fill me in on their experience.
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Brad, Viasat Employee

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Probably right about that. They charge A LOT for getting a wire to a non-wired home. 
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Fred R

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Just thought I would bump this up to the top of the postings...  Still hoping to find at least one review from South Jersey.
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VeteranSatUser, Champion

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What plans are offered at your location? That would be a helpful indicator of what you might expect.

I am with Old Labs. 5K would not be a bad investment for cable internet. I mean the highest priced Viasat plan is north of $200. A 2 year Viasat commitment with that plan is over $4000. Now I know you also have to pay for the service, but factor in the cost of satellite TV (you could cord cut with cable) and I think your payback on getting the cable to your house could be under 2 years!
(Edited)
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Fred R

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Based on my zip code....  these are the plans available for me:

Unlimited Bronze 12:  $70 / month

Unlimited Silver 25:  $100 / month

Unlimited Gold 30:  $150 / month


The three plans above are cheaper for the first three months.  The prices shown above are after the first 3 months are over.

If you need more details on those plans...just let me know.  Thnx. 
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VeteranSatUser, Champion

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If you stream video, you will want to get at least Silver. But what is the priority data limits on each? That can be s factor too?