Can a neighbor piggy back off our wireless network ? We went through our 30 quickly last month without doing much.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
We had not hooked up our wireless modem until the second month of service. Do we need to shut our internet service off if we are not using it ?
Photo of Robin Goodale Fecteau

Robin Goodale Fecteau

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3893 Posts
  • 3972 Reply Likes
It is possible. To prevent it you need to secure your wireless router - there are two passwords involved. One which controls access to your router's administrative utility and one (sometimes more than one) to control wireless access to your router.

With a properly secured router, it should not be necessary to power off either the modem or router (mine are on 24/7/365 with the exception of power outages).

Instructions vary by router brand an model number.  

As far as verifying your data usage see my reply at:

https://community.exede.com/exede/topics/unhappy-customer-qxkxjx9xgl09 
(Edited)
Photo of JEP

JEP

  • 987 Posts
  • 718 Reply Likes
Robin - Follow Old Labs suggestions.  Also, hopefully you do not have DirecTV connected to your Internet (or a smart TV or Blu-Ray player) as they can use many GB quietly in the background without your knowledge.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Robin, 

It’s quite possible for a neighbor to gain access to your home network and use your data. I agree with Old Labs, as long as your router is properly secured with a password you should not have to power down your modem. There could have been quite a few reasons why your data is being consumed so quickly. A few consumption's that people are typically unaware of are: storage, media, updates, apps, or communications. The number of wireless devices on your home network can also play a big role with data usage. I would be more than happy to review your account and provide more information concerning your data usage. Please send your account and contact info to exedelistens@viasat.com. Thank you
(Edited)