Calls no longer allowed?Why?

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Phone services were working fine. Suddenly every time I try to dial out I get calls can no longer allowed! Tried unplugging everything, tried new phone and cord same thing! My bill is paid no service. Help fix this problem!
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Rebecca Miller

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  • pissed

Posted 2 years ago

  • 1
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Bev, Champion

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Email your account information to and, they will help you figure out what is wrong with your voice service. This is a public forum so, don't post any personal information here, that's why we have to email or call them. If you have another phone you can use, you can call them at 855-463-9333 but, if not, email them.
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Rhonda Blankenship

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I have also been having problems with my exede voice or whatever it's called. Have not been able to make a call in over a week. Called tech support and they were not able to fix it. Supposed to be sending me a new box and writing a trouble ticket on the problem.  Still have not heard back from them... am having to use my cell phone which has sketchy service in my area. This is a real problem and I've so far had no solution to my problem... it sounds like the same one Rebecca is having. I get a recording that says I cannot place a call to that number and to please check number and try again.
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Diana, Viasat Employee

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Hi Rhonda,  Thanks for contacting us about your voice service.  Please unplug your ATA box from the wall for 1 minute and plug it back in. Let me know if that helps. Send an email to  Thanks