I originally was a “Dish” customer. Wildblue considered me to be a wholesale type customer. I remember that neither one took responsibility for anything if I had an issue. Each one pointed the finger at the other. Pretty sure Dish eventually had some separate number for internet problems. Never had Direct, and I upgraded to an individual account with Exede later.
Hi Bob, I'm sorry this occurred.Did you have Exede service through a Wholesaler? We sometimes experience a clitch with the phone system as it is looking at the original customer data information. A wholesale customer would need to speak to their company directly.