Unhappy with agreement

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
about the bill and charges what I was told the bill would be and what I am being charge! then said if I new all this I would of stay with the company I was with, then the guy say well you are with us for two years your not going any place? I said I didn't sign anything saying I would be here 2 years and by the way you can force me to stay if I'm not happy with my service. REALLY PEOPLE!!!
Photo of Kevin Scofield

Kevin Scofield

  • 0 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Kathy Tracy

Kathy Tracy

  • 30 Posts
  • 5 Reply Likes
whats the cancellation fee?? ask for them to send a box and send the stuff back
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hi Kathy, this link may also assist with further information with fees and discontinuing service. 

Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3248 Posts
  • 2094 Reply Likes
Cancellation fee is $15.00 per month of the remaining 2 year contract.
Photo of Brad

Brad, Viasat Employee

  • 3552 Posts
  • 1336 Reply Likes
As Steve mentioned. It's $15/remaining months on the agreement. Equipment will have to be returned to avoid additional fees as well. While it's ultra rare, you can email us at exedelistens@viasat.com and we can look to make sure we have an agreement on file for you (most likely the case) and if this was mis-sold in any way
Photo of Kathy Tracy

Kathy Tracy

  • 30 Posts
  • 5 Reply Likes
15.00 is cheap enough xfinty has tv interent and phone my friend pays 89.00 a month
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver)

  • 931 Posts
  • 505 Reply Likes
ok so when you actually sign up for there services. they tell you that your going to have a 2 year contract with us. then you say yes that is fine with me. (or something like that) then when you ACTUALLY sign the paper work and so on... you are in the 2 year contract once when you sign the papers when they install the services. (but the paper work is signed via electronic if imma not mistake correct me if im wrong)