California service depends on weather in Hawaii?

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I had my service go out three times in short succession this afternoon. I'm in Northern California (Santa Cruz area) and it's a beautiful, clear, sunny day. So I called support and they told me that there's a network outage because of severe weather. Made no sense but then they told me that my gateway is in Hawaii. Also makes no sense.What's more, the weather in Hawaii at the time was just "partly cloudy" with no severe weather - unless a chance of rain is severe. This doesn't pass the sanity check. Can it really be that California customers are served by a gateway in Hawaii? Is it really possible that a chance of showers is severe enough for service to tell me that our outage is weather related? Please help me understand.
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Steve Landau

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Posted 2 years ago

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Andrew Alive

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Also curious, in North Monterey Co.
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J&J

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You are on beam 369 in the Santa Cruz or Monterey area, and your exede gateway is in Hawaii.  It is normally joined to the Internet near  Portland Oregon, and is operated over the Southern Cross F1 submarine fiber cable to Kehe Point, Oahu, Hawaii.  Today beams 369, 367, and 357 are on a backup gateway and being sourced in S. California.  HERE is a link showing part of the normal  route.  ViaSat is on the top line to Hillsboro Oregon from Hawaii which is just where it comes out of the water, not the actual entry point. 

The reason for bad weather effects is the low angle of the ground station dish.  Bad weather need not be at Hawaii, but anywhere on  the horizon to the east of Hawaii for hundreds of miles.


Here's a Google Earth picture of the Hawaii gateway...  (yes there is a big water-park next door) ;o)

click on image for a better view


P.S.  I lived my childhood in Prunedale (Crazy Horse Cyn. Rd.)   :o)
Greetings to current dwellers of N. Monterey Co.
(Edited)
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Jim16

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This is the Craig I like!
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J&J

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That was my evil twin trying to make me look good.
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Steve Frederick-VS1/Beam314, Champion

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Here is a link to the beam map for Exede. http://www.northlc.com/_images/beam_priority_map.png
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Diana, Viasat Employee

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Hi Steve L.

As the forum members have explained, weather that affects your service is not necessarily in your location. 

"On rare occasions, your service may have a “weather outage” under clear skies. This is because your service is also associated with a large hub — or gateway — that is typically located far from your house. This gateway ground station also connects to the satellite and has a large antenna.  

At the ground level, satellite service relies on dishes and antennas positioned on top or the side of a building, but all the unpredictable forces of Mother Nature."

See the complete explanation by reviewing this article on your website  http://help.exede.net/articles/General/4617

I hope this helps. have a great weekend.
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Steve Landau

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Thank you everyone for your quick and knowledgeable responses. Much appreciated.