Unhappy with service

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
I've had EXEDE since December and will be breaking my contract with them in a few days once my new Internet provider hooks me up In a few days. I hate EXEDE. I began with Liberty 10 and 10 GB's lasted only 1 day with both if us. And after it was used up it was suppose to be 1-5 MPBS the remainder of the month, but after the first month it got much worse. It buffered every 2 minutes in the evening. It wasn't that way in the beginning. Plus the Internet always went out, even when it wasn't raining. It was time to eat the "break-contract" fee. Plus they don't give you anything for the 2-year prepaid modem that cost me $200 bucks! They just want it back. What a rip-off company! I'm glad I'm getting rid of EXEDE!
Photo of Kathy Schley

Kathy Schley

  • 8 Posts
  • 2 Reply Likes

Posted 4 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
I am truly sorry we did not live up to your expectations Kathy, If you need any further assistance please send us an email with your account info to exedelistens@viasat.com  
Photo of wendybeaman1358


  • 1 Post
  • 0 Reply Likes
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3268 Posts
  • 2105 Reply Likes
Wendy  keep in mind that Dish does  not have their own satellites. With Dish, you will be getting either Hughesnet or Exede, depending on what the installer prefers. Dish resells the internet service from Hughesnet and Exede.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1463 Reply Likes
Dish is Exede for their satellite internet so is DirecTV, just slightly different packages in some cases and, you don't get direct support form Viasat if you go through them.

That's why I don't bundle. I could through DirecTv as I have that too but, then I don't have direct support so, not happening.

This conversation is no longer open for comments or replies.