Buy More Data is slow

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
The whole Buy More Data process is painfully slow, especially when buying more than 3 GB.  First, the portal loads very slow even on a very fast corporate terrestrial connection.  The panels load in a piecemeal fashion and it typically takes 20-25 seconds to load the entire dashboard page after login.  

The next step, loading the Buy More page, is significantly faster, but still takes several seconds, and then the purchase action takes a few seconds.  

The worst is when trying to buy more than 3GB.  After buying more data, I usually need to manually refresh the page and then wait longer beyond when the entire page loads before buying more.  If I try too fast, I get the following error:"Unable to load Add Usage Details.Please try again later."  This sometimes happens regardless of time waited and once it occurs is sometimes not recoverable without logging out and back in.
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Chris Banker

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Posted 3 years ago

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Diana, Viasat Employee

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Hello
Chris, I sorry to hear you are having issue getting you additional buys more
gigabytes. Please send your account and contact information to
exedelistens@viasat.com and we'll take a look. We may have to escalate this
issue. Thanks so much