Buy More being used by Exede for slowed data already used

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  • Problem
  • Updated 5 years ago
  • Acknowledged
  • (Edited)
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Let's say I have a 10GB data plan and I use that so now I am slowed. So Say I use .7 of a GB of slowed data speed. I go to purchase another GB of data from "Buy More." I complete the purchase of the "Buy More" and now that GB I bought gets applied to the .7 of a GB, and now I only have .3 GB of normal speed left. How is this legal? This has happened to me more than a few times.

I am not receiving my full "Buy More" gb.
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Cedius

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Posted 5 years ago

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Exede Kimberly

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Cedius, that definitely should not be happening when you purchase Buy More. Sometimes it sticks and all you need to do is refresh your page. If you have done this, please send us a PM to exedelistens@viasat.com and I will see what's going on for you. Thanks.
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Cedius

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I can definitely say this has happened more than once, even after refresh. All of the slowed data I have accrued gets applied to that buy more purchase. So as above, when I would purchase 1 GB, and had used .7 of slowed speed, I would now have .3 GB of normal usage left.
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Debbi Cobern

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Did the same to me!
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Cedius

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So now all of a sudden, when I purchase it this time on the newer login system, it shows up correctly. What about the past 6 or 7 times that my slowed data usage ate up the purchase more data? That is pretty upsetting.
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Jeff Allen

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I've the same thing happen to me on multiple occasions. Happened again yesterday. Bought one additional gig and it was used within 45 minutes - while I was at work and no one was home.
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Cedius

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That isn't the problem I have had Jeff. Mine is that in the meter is says "Slowed Speed used: .7 gb" and say I buy 1 GB through buy it more. After the transaction, the I will only have .3 of normal speed because the GB I just purchased got applied to my slow speed. It has happened at least 4 times and then I just stopped purchasing the buy more. Also, this has not been resolved.
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Jeff Allen

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I think that's what is happening to me as well. I didn't check the slowed speed amount of data though. I won't buy more. That's for sure.

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