Only thing I can tell you is to send an email to firstname.lastname@example.org and they will review your account and if need be get the telephone techs involved to get you fixed. I don't have Exede voice so I don't know much about it.
Hi Cathy, I’m sorry you’re experiencing voice issues. I know this can be a huge necessity and I would like to get this resolved for you as soon as possible. Please send me an email with your account and contact information. Thank you.