Bumpy start

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
Okay I have not had exede not even 24 hours and the tech guy that came out was very nice but before he even hooked us up I even asked him how will I know if I am going to like it after I read the fine print. And he tells me that Oklahoma had a 72 hour window and if I didn't like it then I could cancel within that time and I wouldn't have to pay anything. When I called and told them It wasn't working and I wanted to cancel it. They said that they will not let me out of it. I am so tired of being lied to and now I am the one paying for it. I would have never had him install anything if I thought for one minute that what he had told me was in fact not the truth. All I can say is if anyone ask me anything about Exede internet my words that come out of my mouth will be nothing but negative. They should in fact change this because it is not fare paying for something that your not going to be using. They need to give people at least a day or two to make sure it is going to work for the person they are installing it for. Thanks to the tech that installed mine.
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Kim Sanford Welch

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  • aggravated, disgusted

Posted 1 year ago

  • 2
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xode0000, Champion

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What specifically about your Exede internet service is not working?
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ggg rt

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My sales person specifically LIED to me also
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Kim Sanford Welch

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well first of all I told the guy that my son needed it for online gaming. He tells me that it will work but there will be some lag spikes. Well when he is on it trying to play then I can't use my computer at all. do anything at all on our computers
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Exede Lindsey

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Hello Kim, I'm sorry you feel this way about your service. What problems are your experiencing? We would be happy to take a look at your account and see how we can assist going forward. please send us your account and contact info to exedelistens@viasat.com.
(Edited)
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Kim Sanford Welch

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All I can say right now is I got my old internet back and now Im paying for it as well as the excede and Im not using it. It is all unplugged and wrapped up. This internet might not be that good but at least my son can play his online games and my husband and I can be on our computers as well. guess I will not listen to people ever again. Just going to assume from now on that everyone is in fact lieing. If I still have to pay then fine I will pay the termanation fee. But it is not fare that the tech that came out doesn't have to pay too. You people need better Techs and not hire just people that has no idea what they are doing.