BUFFERING

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  • Problem
  • Updated 3 months ago
We just moveed into our mew home last week and I had viasat installed 3 months ago, I can get online with my phone and laptop but I am having trouble streaming my tv. I had Spectrum prior to this and had no problems and for the past 3 days all it does is buffer!! anyone else having issues like this?
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Thomas Kindle

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  • fustrated!!!

Posted 3 months ago

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ExSatUser

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Once you go over your priority data, all bets all off.


Buffering is common with satellite internet, especially when you are over on priority data. High latency, low data caps, video resolution throttling.


You came from cable to satellite internet. You are in for a rude awakening when it comes to satellite internet.
(Edited)
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Nathan Hart

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Try turning down your streaming speed. This can be done usually by the hardware device itself and within the app your using. Sometimes on the providers website, Netflix for example.
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Voyager

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Every satellite user has issues like this. Satellite internet is for email and light web browsing. Streaming video works only from 3 AM to 6 AM.
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Will Seemore

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What was going on with my service was congestion. brought on by Viasat over selling in my area of Central Va. Their signs still litter the countryside.
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fmj77

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So you're saying your beam was congested 24/7/365?
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ggg rt

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It took me 6 months of tech calls, equipment changes, resets, research, and lie's to figure out what Will said
I just could not believe living in a open 100 acres outside of a small town would result in such a large percentage of throttling while I had not used my limit. And 28kbps after that 80% of the time.
(Edited)
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Ron Frank

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My beam is and should be congested 24/7/365, MOST people out here do not work and stay up all night.  Its disgusting here.  Many school kids are up until 2 AM or so, mainly because there is still so much activity going on in the house at that hour.

Congestion is only "part" of the issue.  Viasats throttling, prioritizing, whatever is the real issue.  During the day my speed is restricted regardless of traffic.  When I go over data my speed is now restricted BELOW 1 Mbps ALL DAY LONG outside my LNFZ.

Ive seen it with my own eyes!  A tech comes out during peak usage, makes a phone call, types a code on my keyboard and BAMM killer speeds!  Sometimes an hour after he leaves, back to "normal" sometimes its the following morning at 5 AM when my LNFZ ends.

My internet has been slow at 11:59 PM, my speed can be 4.7 Mbps and my LNFZ starts at midnight, at 12:01 AM I am 16 Mbps THATS NOT CONGESTION!

I do NOT watch video during the day!  I could I suppose, but it blows through my data.  During my LNFZ its another story.  Toss of a coin, one night I can watch 5 hours of Youtube videos without an issue, other nights (like last night) its SLOW and constantly buffering.

I must also add that I have a video extender in my plan, and it is OFF since I only watch during my LNFZ, data is no issue.

My complaint is that I dont feel Im getting what I pay for, and being a subscriber for 6+ years I no longer get the service I used to!

It could be better!  It was better!  They CAN make it better again!  They could change their throttling policy to be more fair.  They could eat the cost of switching more subscribers to VS2 and ease congestion on VS1.  There is plenty that COULD be done!  The problem is it might cost them something!
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ggg rt

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GASP! The numerous times I faced the "magical keystroke fix " which gave the techs on duty temporary reprieve/ break from having to deal with pesky me. Until the near future.
(Edited)
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David Kingman

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Welcome to living in the country. I hope you are a conservative so the lack of government support for rural broadband hurts a little less. It took government support to get power and phone service to rural areas. Remember that next election.
(Edited)
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ggg rt

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I vote for free WiFi and open borders so that people from all countries can enjoy free WiFi. That was not a political statement..free WiFi and free medical care is a right.
(Edited)
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ggg rt

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We. Should have a right to free college so that more people could become better educated on free-ING up bandwidth ...
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Will Seemore

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A lot of people move to the boondocks for cheaper housing, the trade off is not having the same utility services people in the high rent district get. I do admit more than utility services here in the woods of Central Virginia are backward. I think my bank is stuck in the early 80's, also a lot of businesses here that I would like to patronize do not have websites and still advertise in the Yellow Pages. I find a lot of stuff just by driving around, then go and Google for "Joe's welding shop" and "Acme small engine repair" then find they have no internet presence.

I guess being stuck in the 80's is better than people here that say areas of upstate New York are stuck in the 50's..
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Will Seemore

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Is the political crap really necessary?
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ggg rt

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Socialism is on the rise and I cannot wait until the rich pay to make better internet available for the masses. Fox news is also adding more liberal/ socialist commentators to its staff so improvement is on the rise. With a more liberal/ socialist president their is hope that President Obama's campaign promise to initiate free public WiFi networks will come to fruition, despite the farming and other critics concerns that terminated the process.
(Edited)
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Ron Frank

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I do not watch Fox or CNN or any network news because I am sick of the political rhetoric.  Our government is not responsible for our plight, if that is the case explain why the same struggle is happening in so many other countries around the world with an economic based society.  Its greed and power, the timeless battle between the haves and the have nots.

You want true equality?  Go to some 3rd world country where NOBODY HAS ANYTHING!  The chief and the village idiot live in the same mud huts, eat the same food, walk the same trails, and pay the same bills.  Nobody has or is entitled to have anything their neighbor doesnt.

The problem is hard work doesnt pay.  I am appalled that the rich get richer off the sweat of others, and just their money makes them more money than we will see in a lifetime.  But it is not their fault, nor is it the governments fault, it is the system.  It is society.  It is no longer a struggle to survive, it is a struggle to "have," it is a struggle to "have more."

Study our history.  "Sharing the wealth" is what started this whole mess.  Many years ago people attacked the rich, the 1% and made them break up their companies.  Rockefeller said it was the greatest thing that ever happened to him.  It absolved him of any liability, or responsibility and multiplied his wealth exponentially.  He could simply sit on his ass and let his money make him more money than he ever made "running" Standard Oil.

In more recent years, up to Obama the practice of "taking from the rich" is what has caused our manufacturing jobs to leave in droves to other countries.  Our corporations bought out by foreign corporations exempt from the money grab.  Fords agricultural division "sold" to New Holland, their European counterpart.  Chrysler, to Daimler, and now FIAT.  Most big truck manufacturers, American icons like Mack are now owned by Volvo!  They just closed the last Chevy plant in Ohio.  Now the largest car manufacturer here is Honda, why?  They tout the job growth, but Honda is a foreign entity exempt from the U.S. take from the rich ideology!

Oh well enough lesson in politics, I have more important things to do.
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ggg rt

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This is a new day and age in the pendulum swing as stated by our elected officials towards socialism and identity politics. In order to get our interNET issues solved we must work with them and not against them. They will come after you if you speak against them as I am sure you know by now. All I want is what I paid for in my SAT service. If I can get it for free then I will not have a right to complain....I think that's how I am going to feel, I think I am confused at this point.
(Edited)
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Voyager

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Yes, we all want to be like Venezuela.
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fmj77

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Socialism has such a wonderful history of really solving problems and providing a better life for its citizens. Soviet Russia, Cuba, North Korea and Venezuela come to mind.
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david lightsey

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I was advised by a ViaSat tech. person to try pre-buffering which seemed to help at the time. Try playon to record off peak if nothing improves.
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ExSatUser

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What the heck is pre-buffering?
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David Kingman

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Just a guess, but I think this is what David was talking about https://www.playon.tv/ don’t you love it when people mention something and then make you go search for it.
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GabeU, Champion

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Yep.  I just started using PlayOn Cloud.  I couldn't be happier.  Easy, inexpensive, and best of all, no buffering.  

Over the last week I've downloaded two old series I loved, and next month, when my data is replenished, I plan on downloading all episodes of Deadwood.  And not only did I discover that my TV's USB port has enough juice to run an external HDD and has a built in media player, I also discovered that I can write the files to a DVD and watch them on my BluRay Player.  

I'm not usually one to tout products, but for satellite internet users PlayOn Cloud is the greatest things since sliced bread.  I wish I would have taken the plunge sooner.    
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ExSatUser

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Since getting rid of satellite I haven't had to pre-record any content. I have kept the Playon Cloud though because it is still nice to have the option to capture content and download it to a tablet for travel. Then I dont have to buy internet in the air. While internet in the air works well (no doubt in part because of Viasat), I would rather save money.
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Ron Frank

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Sorry, but I gotta jump in here!  I am on Social Security, and I live in rural Ohio.  I receive $1200 A MONTH, and my Medicare costs me $100 a month off the top.  When I left Connecticut in 2003 my RENT was $1100 a month!  You do the math.  I love the relaxed lifestyle out here but honestly I CANT AFFORD TO LIVE ELSEWHERE!

Despite it all I do not feel it is the governments job, duty, or responsibility to "provide" me with anything!  Where I live its 20 miles to a grocery store, my doctor is 20 miles away, I have specialists 50 miles away, pray tell I need to go to Columbus for a special procedure, thats nearly 100 miles.  There are no trains or buses out here I NEED A CAR!  The government doesnt "provide" me with that!

People need to understand that nothing is "free" SOMEBODY IS PAYING FOR IT!  The government isnt "giving" you free internet or education or whatever, they are simply making everyone else pay for YOUR needs.

I pay for my internet, I have an ISP.  Where our government needs to step in is PROTECTING us less fortunate souls being scammed by these big corporations!  We are being charged market price for "unlimited high speed internet" that is anything but unlimited, for many of us anything but high speed, and for the most part, unreliable.  To me its blatant price gouging, the same thing as charging $10 for a $1 bottle of water after a hurricane ravages an area.  Our options are extremely limited and we are being bent over by a company hiding behind government loop holes, and one sided contracts that cover them against everything and have no benefit to the consumer other than you "might" get internet.

I understand there are "issues" with anything, but if you are in business to provide "unlimited high speed internet" and charging people for "unlimited high speed internet" then PROVIDE UNLIMITED HIGH SPEED INTERNET!  It should be performance based, not promise based, if you are going to provide me with slow, limited, unreliable internet, BILL ME ACCORDINGLY!  I didnt sign a contract for a 2019 Cadillac to leave the lot in a 1998 Chevy Cavalier with a pat on the back saying "But it does the same thing"
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David Kingman

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Of course when the government subsidized electrification and phone service in the 1930s, taxes paid for it. I guess the question is who should be on the receiving end, people out in the “boonies” where the free market doesn’t really work, i.e. fiber, or welfare for billionaires.
(Edited)
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ExSatUser

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Even when grants are offered, satellite internet companies are getting funding. Want funding and government assistance? Guarantee a minimum of 25Mbps and truly unlimited data. I am tired of Viasat and Hughesnet getting millions from the government for the inferior product delivered. But coverage looks good on a map!
(Edited)
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Ron Frank

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On a side note, I qualify for a free "Obamaphone" with limited minutes and data.  I dont go out much so have no use for a cell phone, and there is no signal here at the house, so I have the option of receiving $15 a month off my landline phone or internet which I have Viasat for both and they dont participate in the program.  Go figure.

Yea they take millions from the government and put it into research and development and new equipment which are acceptable expenditures to the government, but it is not to benefit those in the "boonies" it is to make them more competitive with DSL in the sprawling urban markets WHERE THE MONEY IS!  Even their marketing is testament to that fact!  All they do is compare Viasat to DSL they NEVER mention those with no DSL options!
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GabeU, Champion

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Thomas,

As alluded to above, you may have run out of data and are being prioritized, meaning your service is being throttled.  As well, if you have one of the Unlimited plans, you're limited in the resolution you can stream, and if the stream is in a higher resolution than your Unlimited plan supports, you'll see a ton of buffering.  If you can, try adjusting your stream to a lower resolution.  This might help.  
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ExSatUser

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The OP came from cable to satellite internet. Two completely different worlds. He is going to struggle with it. Are there ways around the buffering? Yes. But it takes work and can be frustrating to deal with it.
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Ron Frank

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YES!  ExSatUser couldnt be more on point!   Completely different worlds, and frustrating!  That sums it up beautifully.

How I wish I could simply point and click like DSL users do without having to worry about, is this a video?  What time is it?  Whats the weather?  Am I over data?  Got a new device or program?  Be sure to program it not to auto update.  

Listen to my friends complain about their "slow" DSL, BWAHAHA!  On his PC searching sites, talking in Facebook messenger on his phone, wife in the other room on her laptop, also on her phone, two kids in their rooms with headsets playing their gaming systems and all the while his ROKU streaming some marathon on the TV.

My wife gets on her laptop and my PC slows to a CRAWL!  But hey!  Viasat is faster than DSL and can do anything DSL can do!
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ggg rt

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Only for certain locations and situations sir, You are not a fortunate one. It is like a class system. It just depends on which step of the ladder you are on.

I would hope that when we elect a female of color for president improvements can be made.


Maybe reparations for all the past SAT users that got screwed would be a good campaign issue? I am hopeful that the move/laws that make it mandatory for companies to have a female and "person of color" on the boards will result in better company policies for SAT companies with discloser and consumer relations/service issues.
I assume Viasat is run mainly by conservative white men if I where to speculate based upon the large number of complaints. This could be a great area of improvement to what one experiences in the fluctuating realm of bandwidth problems with these SAT companies. Sometimes it is more beneficial to offer solutions than to complain or at the least offer suggestions that could result in a resolution along with a complaint is what I am saying? Another solution or perspective as some have alluded to , is it might be easier to handle the bandwidth problems by changing one's political perspective and react accordingly?

I think to be less confused I will leave politics out of the discussion from now on.
(Edited)
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ExSatUser

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We all need to just vote for Pedro.

End of this discussion!
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ggg rt

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A world without politics what a beautiful thing! Pedro could be the man! Unless of course if he is closed minded and it's my way or the highway. And non violent.
(Edited)
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ExSatUser

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Then vote for Summer, where it can then be summer all year long.

At least Pedro will make all your dreams come true!

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