I am switching to Bronze plan for more data-unlimited- but limited to 70GB/month--go figure. It took 8 weeks to get the new modem and after all that could not get past step 6 of the install which is the activation. After many hours with support, were they figured out my account wasn't provisioning correctly for the new modem they decided I needed a technician to come out and bring a new modem and install it. My cell phone dropped this call, so when I called back the new support person (sounded like off shore call center) took awhile to get caught back up on the details, and stated I was going to be charged $95 for them to come out. What the hell, I'm canceling this order and maybe my service. They shouldn't even try to charge me for something that is obviously a Viasat problem.