Broken Promises.

  • 3
  • Problem
  • Updated 10 months ago
  • In Progress
If I could say one good thing about Exede I would. Unfortunately I would tell anyone who has a choice, DO NOT USE THIS SERVICE.  After weeks of multiple requests to fix issues with performance and accessibility, I have given up. In every case, support set a time period when they would call back to correct their lack of service, and in every case they failed to live up to their own deadlines. I cannot express strongly enough the clear lack of professionalism or follow through  I have seen from Exede. Two complaint letters, 3 phone calls and hours of support call calls with a support system ill equipped to comply with the simplest of requests. Corporate Customer Service, Level one support , level two support and level three support all failed to follow through with their promises.
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Jonathan Turkle

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  • furious

Posted 10 months ago

  • 3
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Tim Spake

  • 334 Posts
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Sounds like my experiences and you must pay for this high quality service as well
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Jonathan Turkle

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The repeated response from Exede was speed issue are due to Network congestion. No matter that speeds were below 1 mbs up and down on Sunday afternoon, during the afternoon or late at night . In my opinion that is not the consumer's issue it is a matter of not meeting their core customer commitment.
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Brad, Viasat Employee

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Hi Jonathan 

Please contact us at exedelistens@viasat.com and we'll review this for you 

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