Bogus Exede Email

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Received a bogus email claiming to be from Exede.
Be careful out there folks:
_____________________________________________________________________
 
Dear subscriber,

The credit card currently on file for Billing Account at Exede Internet has failed during automatic processing for the month of June this may be caused by an incorrect card number or expiration date, insufficient available credit, or unexplained refusal by the issuing bank (check with your bank to be sure).
Please send a new card or update your payment information with complete details to verify your account and serve you better
________________________________________

To avoid closure or suspension of your account, you are obliged to update your new payment information on your account.

https:// (LINK DELETED)
________________________________________

Make One time Payment
Warning:  All account owners who refuse to update account within 7 Working Days of receipt of this email will lose his/her account permanently.

Thank you for using WildBlue/Exede Communications Service.


 
©2017 ViaSat Communications, Inc. All rights reserved. Terms of use. Privacy Policy.
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JEP

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Posted 2 years ago

  • 1
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Brad, Viasat Employee

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We've seen a few Phishing attempts since switching to Zimbra last year. However scam emails are probably going to be around for a while. We do report them as we see them to hopefully have the offender's email provider disconnect that account.

While I know you clearly state that you're aware this was bogus, I think this would be a good opportunity to give tips that I  usually tell people that send me these Phishing email attempts for those that may stumble on this thread:

1. Exede/ViaSat/Wildblue will *NEVER* email you to make a payment or risk being shut off permanently. Nor will we ever ask to send private information. In fact, if you do fall behind on a payment and are suspended you won't even be able to get on let alone check a threatening email. Non-payment can eventually lead to a shut down of an account, but by that point  you'll be well aware of the situation. We won't email you saying if you don't give us money in 7 days you'll lose your account. You can always call us at 855-463-9333 if you're ever wanting to confirm the nature of this email. Logging into my.exede.net will also allow you to view your bill and account standings. 

2. Check the sender email address. If it's not from a viasat.com email address it's not official

3. Ignore and report. For some of our more seasoned customers, you may recall how we previously used Google's gmail service to support our Exede and Wildblue customer emails. Arguably phishing and spam were better identified prior to the mandatory switch to Zimbra as a client (Google terminated ALL agreements with Internet Service Providers....which I'm sure totally has nothing to do with them providing Google Fiber). Reporting these emails as spam will eventually lead to Zimbra's spam identification to better block attempts like this. Also if you get an email from "Exede" that seems out of character or is requesting money. Delete it and either check your account at my.exede.net or call us at 855-463-9333 and take care of things there.

Keep in mind we do make email campaigns for promotions, trial periods (might see some of that in the near future), or notifications on data usage or copyright violations but if "we" ever email asking for money by all means be super-cautious and reach out to us to question it if you're unsure.

  
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Bradley

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#1 made me laugh. Essentially you said Exede just disconnects your service. Have fun getting in touch with us :).
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Brad, Viasat Employee

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haha I mean they can call, email or chat in still.
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Willis Neisius

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I have received the same type of email. When I ignored the phishing communication, they did shut me down. They hit my account with hundreds of emails and shut it down. It took a couple calls to get my account straightened out.
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Bev, Champion

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That happened to me as well but, one phone call and, I was back into my email. Ugh, spammers and scammers.