Blue lights

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  • Updated 4 years ago
my tall modem , all the blue light's are blinking at one time , going out all at one time and coming back on . I still can get on the internet tho so what should I do ?
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Nonie Louise Gustafson

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  • confused

Posted 4 years ago

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Bev, Champion

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Power cycle and reboot. here's how to do it right.

Here is the correct way to restart your wireless router and Exede modem (and yes, the order really does make a difference!)
  1. Power-down the computer connected to your Exede modem
  2. Power-down the router (unplug it)
  3. Power-down the modem (unplug it)
  4. If you have an Ethernet cable connecting your computer to the modem, disconnect it. Wait a moment, then plug it back in.
  5. Make sure the Ethernet cable from the router is plugged securely into the back of the modem.  *Note: Wireless routers do not require a cable connection to the computers they support
  6. Plug in the modem. Wait until all LED lights on the modem are solid
  7. Power-up the router
  8. Power up your computer

If that does not resolve the problem you can email your account information and question to or call customer support at 855-463-9333 for further assistance.