Blowing through our 25G plan in 10 - 15 days with little usage?

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We keep blowing through our 25G plan in 10 - 15 days and then go into restriction. This happens regardless of what we do. We have even been out of town or hardly home and using it and it runs out. We stream maybe 4 hours of netflix a month and have cumputer set to update during "free" usage time. No music downloads, no internet gaming, just web surfing and email. It has been like this since we started the plan. Our home wifi is password restricted and we live on 30 acres where no one could get close enough to connect and use it. How is this right? could we really be using 25G in 10 - 15 days?
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Frontier Builders

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Posted 3 years ago

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Exede Lindsey

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Hello Frontier Builders,

I can certainly comprehend your frustrations not understanding where your monthly data’s be consumed. Through others that have experience the same issue we have come to see that the top data consumption's have been: Storage, Communication, and Updates. Please send me your account and contact info to exedelistens@viasat.com, I would be happy to take a look at your account and review your usage categories to assist. Thank you 
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Frontier Builders

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We never keep the browser open on the computer and even turn the wifi off on our phones when we are not using them.  
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Knight Rider

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You are watching 4hrs of Netflix a month that right there will eat most of your data
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Jim, Champion

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Maybe this will help you understand where your bandwidth goes:

1 hr./day web browsing = 1.8 GB/month

10 emails/day = 0.003 GB/month

2 hrs./ week social media = 0.514 GB/month

15 photos/week = 0.193 GB/month

20 file downloads/week = 0.257 GB/month

1 hr./day streaming music = 1.2 GB

15 min./week video chat = 0.103 GB

2 hrs./month std def movies = 1.5 GB

2 hrs./month hi def movies = 4.6 GB

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Elaine

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I don't watch any movies , or any videos.. all I do is Social media.. and turn my computer off and internet off when not in use.. I do not video chat.. I don't stream movies.. The only thing I do is web browse and Fb.. pinterest, those kind of things.. and still going through 31GB a month. 
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Jim, Champion

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You most likely need to get a handle on automatic downloads, upgrades, videos, etc. Call tech support and ask for a breakdown on categories of data usage to give you a better idea where your data is going. I would bet on the problem being on your end.
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Jason Hamburger

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Same thing happens to us and now I can no longer work from home. This is something that has been getting worse over the last several months, but according to customer service all my equipment is working perfectly and it is my fault because my computer is downloading updates even though that is scheduled for 2 a.m. which is supposed to "free" time. I now have had to buy more data for my phone plan because we cannot connect with wifi anymore. Every month I wonder why I am paying for service that I can't use. We have even started leaving our computer off and the data continues to be used. How is this possible when we are unable to connect through wifi? Our wireless is password protected and we do not stream movies. The service and connectivity seems to be getting slower and slower the longer we had it. From day one we have had issues, but there never seems to be a problem taking our payment. Complaining to exede seems to do no good.
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Knight Rider

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Just an FYI for windows updates you can not set a time for them to download only a time for them to install. With satellite internet only options you can use for windows updates are never check for updates or check for updates but let me choose whether to download and install them.
(Edited)
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david, Champion

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I was coming in here to type this. Do you have your internet connected to a Dish or DirectTV receiver? That is a BIG data hole if you do. Any phones or tablets with backup enabled (not just Apple)? Also, I think most phones will default to using Wifi if it's available.
(Edited)
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Old Labs (VS1-329-L12FZ)

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As Knight Rider indicates, the time specified for Windows Updates is the time that they will be installed not downloaded - downloads will occur any time at Microsoft's discretion.

If on Windows 7 or Windows 8.x, there's a good chance you already incurred a substantial hit on the Windows 10 "free" upgrade across all your Windows devices over the past several months.   

The best option is to "check for updates but let me choose when to download and install them" - at the very least you'll be notified that updates are available and you can choose to defer download and updates when you have sufficient data available.

Speeds have been degrading steadily for quite some time now as more and more data demands are placed on the fixed capacity of the satellite, which is the primary bottle neck. Much of that demand occurs without your knowledge in the background and much of it is ads, videos that preload without even wanting to watch them or clicking to play them, applications that update automatically, DirecTV, and cloud enabled features that you may not even be using. Eliminating the unwanted will help not only you but everybody else.  

If all Exede subscribers were to apply all of the other data conservation measures that can be found here and elsewhere, we might be able to limp along until the new satellite is put into service. Unfortunately, the chances of getting 650,000+ subscribers to agree to that are slim and none despite the fact that minimizing unwanted data is in everyone's best interests. I suspect ViaSat never anticipated the explosive demand for data that's increased exponentially over the past 4 years (neither did anyone else). All of the recommendations to tame the unwanted use  are specific to your particular circumstances.

Right now I could point everyone to a number of different sites that will preload videos without playing them and chew up your data in a few minutes, but wont. At that point you might as well click play to watch them - your data is already gone. But there are steps you can take to prevent that from happening depending on your browser.

Let the flames begin... but I'm starting to come to the conclusion that the Liberty Plan model may be the fairest to all if we were able to control/toggle when our priority data allotment were used. Those using the service primarily for work would likely choose their working hours (not necessarily 9 to 5 in a global economy). Those using the service for entertainment would choose other hours and it might yield a more normalized distribution of data usage.      

For now, we're all stuck in one of two Golden Corrals that are open, running out of food and the lines are getting longer.    
 
(Edited)
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radbus

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I think I have found the problem. I found an article someone posted about Apple Icloud. Shut down everything dealing with the Apple iCloud program. It constantly uses data in the background without your knowledge. I closed everything down on our iPhones and our PCs and now we're closer to normal usage, for now.....
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Elaine

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I  shut down everything... my computer, my internet all when I 'm not using it.. My computer tells me when there is an update .. I have an apple computer... so this is not my problem..  All they can tell me is it's just web browsing.. I do not watch movies.. I am the only one that uses the internet .. My husband uses 5 min. tops a day.. I cut off all those videos on FB..  I pay $130. and already had to buy $60. more ... why don't they have rollover.....since I paid for it... ?
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Diana, Viasat Employee

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Hi Elaine, I'm sorry you are having data issues. When you are browsing the web, are you only on one page at a time? Is anything else running, such as weather or news updates?   All of this will consume data. If you would like to discuss further, please send an email to exedelistens@viasat.com. Rollover is not an option at this time.  Thanks
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Elaine

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No I am the only one that uses this.. My husband uses google maps for about 5 min a day to find out where he is going.. he is a driver.. so I'm the only one at home.. using.. and when not using I  turn it off.. my computer and the internet.. Is Rollover ever going to be an option and is more data coming soon as I have heard./
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Sim Callon

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I'm in the same boat as Elaine. I started with 10g, and after a few months I was running out of data the last week, then I started running out mid-month. So, I kept buying more data. Decided to change to 25 g plan, even though I figured I would be leaving data on the table. At least I didn't have to worry about running out and getting restricted. WRONG! Went okay for two months, then I started running out of the 25g a few days before the month ended. Now I'm running out a week ahead, and having to buy more. I'm still doing the same things I did with 10g at the beginning, so it's obvious, I'm getting ripped off. I've listened to the same old spiel from customer service about where my usage is going, but I don't buy their explanation. Oh, and if you want to see your data disappear faster, just complain a few times.
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Elaine

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Thank You.. They say they are going to have all plans or more bigger plans available next year... We shall see... 
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radbus

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If you have iPhones, you need to close down the iCloud functions in those as well. It will use up data even while in standby/sleep.
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Josh

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unplug the lan cable when not in use then check to see if your data is still disappearing (which mine still does)