Brian, I'll summarize what Alex said. "We don't really care about existing customers, because we already have them locked in to a 2 yr contract and could care less, we love their hard earned money. As for new customers, we have a ton of promotions for them, to get them lured in to our service for 2 years, then after 6 months, turn them loose to the regular pool of consumers and rinse and repeat in another year."
I've got to say it sounds as if you and others have had poor experiences with Exede. I have had a good experience so I can't back-up or agree with your sentiments. They even gave me extra data when I burned through my allowance earlier then expected a few months back. I was hoping that there might be another acorn in the leaves, but hey, there isn't. It's a free country, nobody is holding a gun to me saying I have to stay with Exede.