Billing Statement

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  • Updated 3 years ago
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I have been a customer for 5 months and I have ALWAYS received my billing statement before the actual due date and this month I have not received yet.  I contacted customer service and was told that it will be available on the 24th, the same date as it will come out of my account.  I told them that in the past I had received the statement long before the actual due date and they told me that was not true.  Really???  They then told me that I would have a few hours to look at the statement before the money would be taken out.  This is not good business practice people!  Any reputable company sends you a statement long before the actual due date!
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Donna Noack-Simmons

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Posted 3 years ago

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Exede Lindsey

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Hi Donna, I can understand your concerns about your billing invoice, sorry for any miscommunication how invoices are sent out. Every month Exede customers receive an email, at their contact email address on file, informing them that their invoice is ready. All customers receive the email 2-3 days after their billing cycle date.  You will not see the invoice prior to the billing cycle date. If I can provide further info please feel free to send an email to exedelistens@viasat.com. Thank you
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Dave

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Hi Lindsey.
I had posted a comment before on this mater. To make it short I was saying that it would be nice if we could get a notice before you hit out account, and a receipt upon getting the notice.
Plus also some sort of notice that you are making adjustments or maintenance that interrupt our service.
I know for 2-3 time this has happen to me....Have a Great Day,,,,,,
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Exede Lindsey

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Hi W4DRA, We always take our customers input into consideration. I can understand your concerns and I appreciate your suggestions. I will most certainly pass this info on to our back office team. Thank you
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Bev, Champion

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I have always received the email notice the day my account is debited, but the full online bill is never available until a day or two later. I've nver had an advanced reminder at all. Every other comany I deal with does send out reminders 1 to 3 weeks prior to debiting my account and, a the full bill is available at least 4-5 days before I am charged. That gives me time to check for errors and, correct them before the money is taken.

Exede is the only one that I have to check after the fact, and try to resolve errors that are already fully billed and paid. Anyone else I can alert CS and, get the error corrected BEFORE I am actually charged.

I agree that Exede needs to change. I don't see why having the bills ready to be viewed a month in advance would be a problem. Generally they don't change and, if there is a change mid month, the customer affected could simply be sent an email alert of that fact.

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