billing probs... STILL

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
EXCEDE BRAD IS  WORTHLESS TELLING EVERYONE THE PROBLEM IS SOLVED! IT IS NOT SOLVED!!! IT IS NOW 15 DAYS!!! NOTHING TAKES 15 DAYS!!! Double billed... not happy with customer service on this issue, CSR's seem to be doing all they can to resolve problem. Looks like it is a corporate issue on holding money defrauded from customers. Looks like the only way to stop this is to get some sort of class action suit started or for a state's Attorney General to file suit on behalf of defrauded customers. I HONESTLY DONT HAVE A PROBLEM WITH MY INTENET SERVICE... BUT THE CUSTOMER SERVICE HAS ALOT TO BE DESIRED. SOMEONE NEEDS TO TEACH THIS WORTHLESS EMPLOYEE "EXCEDE BRAD" HOW TO DEAL WITH CUSTOMERS.
Photo of Jester01


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Posted 3 years ago

  • 1
Photo of Jim16


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Exede Brad will help you as much as is possible.  If you follow this forum you will see the commitment that the Exede moderators here have to help the customer.  15 days for transactions to complete, going thru several parties banks is not unreasonable.  Patience grasshopper!

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