EXCEDE BRAD IS WORTHLESS TELLING EVERYONE THE PROBLEM IS SOLVED! IT IS NOT SOLVED!!! IT IS NOW 15 DAYS!!! NOTHING TAKES 15 DAYS!!! Double billed... not happy with customer service on this issue, CSR's seem to be doing all they can to resolve problem. Looks like it is a corporate issue on holding money defrauded from customers. Looks like the only way to stop this is to get some sort of class action suit started or for a state's Attorney General to file suit on behalf of defrauded customers. I HONESTLY DONT HAVE A PROBLEM WITH MY INTENET SERVICE... BUT THE CUSTOMER SERVICE HAS ALOT TO BE DESIRED. SOMEONE NEEDS TO TEACH THIS WORTHLESS EMPLOYEE "EXCEDE BRAD" HOW TO DEAL WITH CUSTOMERS.