Why don't I get a bill?

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Why do I not get a bill before it is deducted from my account? Any other company gives a bill before the due date. This is not right...
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Barb

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  • not happy

Posted 2 years ago

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Christine Conrad, Champion

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It would be nice to get the bill like a week in advance, but it really hasn't been a big concern of mine, since my bill is always the same each month unless I make a change in plan.
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S.A.

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Mine too, but I still want the bill in advance. It is just good business practice to do so. By taking the customer's money first and then producing the bill, the company is holding customers captive and opening themselves to suspicion regardless of whether that suspicion is warranted. If there is a problem with the bill, the customer is then forced to deal with someone who may be less likely to help because the company already has the customer's money. What if there was a computer glitch and the customer was accidentally double billed? The response most likely would be, "Gee, we're awfully sorry, we'll just give you a credit and apply it to next month's bill." The problem arises if the customer needed that money to pay another bill, or purchase groceries. I actually had this happen to me with another company and for a much larger amount than my Excede bill. Botton line, eventhough my bill is the same every month, I would feel better if I got an email a week or two before the payment is due, telling me I could go online and view me bill. I would also like to see detailed, or at least daily, usage showing what times of the day I used the most gb.
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Christine Conrad, Champion

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S.A., if you are a direct subscriber of Exede, and not a subscriber from one of the many wholesalers, you have access to the very helpful tool called eSVT. This tool has a display of your usage for the current  month and the previous month, including a display of daily usage by the hour. This display also shows the general category of the usage, like downloads, web browsing, system updates, etc.

Go to https://myesvt.exede.net  and log in with your regular MyExede.net credentials.
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Brad, Viasat Employee

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Exede as a company decided to do the paperless billing route. You can view bills anytime at my.exede.net. The bill generates like a lot of online subscriptions (ie: Netflix, Spotify, subscription boxes). Most cases unless a change gets made to your account your bill will remain the same amount monthly which is why I believe the billing is done the way it is.