Trouble with online payment

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
On 3 separate occasions making my online payment for my internet service exede double billed my account putting my balance in the red twice causing me major headaches.
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David Wilson

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Posted 2 years ago

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Diana, Viasat Employee

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Hi David,  I am so sorry you are having issues with our billing.  Please send your account and contact information to exedelistens@viasat.com and we will work with you one on one to figure this out.  Thanks.
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Bev, Champion

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I can see that happening if you made a manual payment close to the due date, then the computer at Viasat took the automatic one too. No need to make a payment manually, just have the funds there and wait for the automatic one to happen.