Billing dispute

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
I was told one price for my bill when signing up with the promotion and it wasn’t fulfilled instead my account was over charged. I am contacting my attorney because this is unexceptable and I am not paying the price for this when I was unable to connect for two weeks and now being charged anyway
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Latina Cottman

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Posted 2 years ago

  • 1
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johnny c

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Wow I made a top 12 list with only 105  posts, cool.

And always thought i gave a balanced view of any situation.

From cost of ISP, service, customer support etc.

I just call a spade a spade and if it is praising Exede then fine with me, i think i'm probably 50/50.

Always room for improvement by the ISP.

Anyway, most new subscribers aren't really sure about the whole MBps, Mbps, upload and download speeds because with other ISP's, other than satellite it really isn't an issue so it generally isn't a concern.  Even savy computer users couldn't tell you how much data they use a month, again not a concern because they really have unlimited data and are generally only affected by congestion at peak hours, and it is nothing that even prevents them from downloading movies etc. at, what we considers, a very fast download speed.

So in this case a new user not really familiar with all the jargon, but told by the seller some info, we really don't know what was said, but even if it was all correct, the new purchaser of the plan probably only really understood half of it.

Read the contract, did you?  I know I didn't, nor do i read the Itunes, IOS, Windows, Microsoft Office, Norton,Turbo Tax contacts either.  I find the Agree, Accept block, click and move on.  I think the Exede contract is 14 or 15 pages of legalize plus another 4 or 5 documents concerning bandwidth, unlimited plans etc, for a grand total of about 30 pages.

Probably some buyers remorse because she didn't understand or maybe was misled.

In any case as I stated in another thread, things are looking up, a new sat is up there, will be in service in a few months, speeds should improve, costs are trending down, (my plan just dropped by 50 dollars a month, thanks Exede) a new plan or two is on the horizon.

My suggestion Latina is to hang in there, if you can check your email, surf the web, watch a few you tubes, satisfy your basic requirements then i think you will see some improvements in the near future.  However if you were actually told a different price, other than the new customer discount report it to Exede, i am sure they would appreciate some details about your installer, seller etc.
(Edited)
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J&J

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johnny c,

Writing something like this can cause you to be removed from the honor roll.  To get back on you'll have to click "like" to anybody that comes here 'dirting' Viasat unjustly since the cheering section is one of the two ways of being recognized.  Cheers..
 
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johnny c

  • 371 Posts
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Give me something to Like and I will, have a nice day.
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J&J

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These times are growing pains for this company.  They're saying ouch too.
If you send the email to them there is a high probability that you will see an improvement.  About 640,000 other customers must be doing alright or they'd be here too. Your speed problem might be fixable.  Give it a try, viasatlistens@viasat.com
It might even be  helpful if you add a link to your post so they know exactly who they are dealing with, along with the standard contact info, it can't hurt.