Billing dispute

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  • Problem
  • Updated 10 months ago
  • Acknowledged
  • (Edited)
I was told one price for my bill when signing up with the promotion and it wasn’t fulfilled instead my account was over charged. I am contacting my attorney because this is unexceptable and I am not paying the price for this when I was unable to connect for two weeks and now being charged anyway
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Latina Cottman

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Posted 11 months ago

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J&J

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Naw, not bull at all.  YOU didn't read the AGREEMENT you FORMED when you signed up.  Yup, you have a first-class case of "buyers remorse."

Here's how it'll go down... You'll hire a lawyer, he'll take your money, work about 5 minutes, and charge you an hour.  He sees a dumb milk-cow a mile away and leads you on about how you'll get your money back,  "We'll show them you're nobody to mess with."  It advances, he gets paid all along the way.  It finally gets to court, you've spent about $7,000 on the lawyer and then... "Oh shucks, you signed a contract that made arbitration the only method of settling disputes and you didn't exhaust your available remedies, so we're screwed (yea, like he lost too, (NOT !)but still got paid handsomely).

Moral of the story, read and understand what you are agreeing to before you sign.  The key here is that you agreed.  Now read on.. You will be billed for the first months service in advance PLUS the $99 installation fee.  You will be credited for the installation on your first bill (as long as it was a "standard" installation) so things aren't really as bad as you might think today. I actually have a quote here from Viasat:
When you sign up we charge a $60 holding fee to a payment method. That is refunded in 3-5 business days. We just want to make sure you can pay your first bill which generates and is due within a few days of activation (you will always pay for the month ahead).

If you feel something wasn't handled correctly and is actually disputable, contact Viasat and let them know (I'm not Viasat).  If you don't mind waiting for 30-300 minutes on the phone (on hold) you can call customer services, this is still the fastest way to inform Viasat you are not happy (855-463-9333).  Nothing much gets done by those nice people at customer services because they read scripts from a binder fill of protector-pages of material and really have no authority to do anything but frustrate you.

If you have a day or so to wait for a real answer and maybe even direct action on your complaint,  email Viasat (ViasatListens@viasat.com) and tell the actual corporate employees that monitor that mailbox what you have a problem with.  They ARE authorized and empowered to make changes and usually do pretty darn good.

See, it's not so bad after all.  You just didn't read your contract.  It all works out in the end.
 
 
(Edited)
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VeteranSatUser, Champion

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It will disappear soon. Thankfully.
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Matt B, Viasat Employee

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And like that... *blows into the air* it's gone.
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J&J

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In you're the best in about a 4-5 way tie. (you're all great) and we appreciate all of you.
 
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J&J

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In you're the best in about a 4-5 way tie. (you're all great) and we appreciate all of you.
 
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J&J

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wow... it double-posted again...   :|
wouldn't be so bad if I was finished and it allowed me to delete at least one of them, but it locks.  I can edit this one though, but it didn't double out of nowhere. 
(Edited)
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Bradley

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Someone needs some egg nog.
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VeteranSatUser, Champion

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Spiked eggnog of course!
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J&J

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HuH?  A perforataed what?

Maybe it was an auto-correct thing.  It happens to me sometimes and I forget to proof read my stuff.  Just tonite I typed in the word "full" and it went to "fill" so I'm rather easy on people's spelling because I don't know why some words might be incorrect, it could be the computer.
(Edited)
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J&J

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It's based those on who do, or, sympathizes with, the One's that slam, hate or knock Viasat before even giving Viasat a chance to solve the problem or even become aware the problem exist.  I tried to post it after the crack from Ron D Stricklin at the bottom of this thread because after it had settled down for a day and he tried to revive it with more knocks for Viasat, stir the coals as I saw it. 
It didn't post and you got it instead. This is a bug in the system at Get Satisfaction because how would I get your email address? and I know of no function or setting available to cause that to happen.  This is strange.  How many times has this happened? Reply to it and we can maybe see where it went back to, me? I don't know how.
(Edited)
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Michael McDowell

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Craig,

I received several notifications of that post in my email also.  I think I have my account setup to receive notifications for any new posts or replies so maybe it has something to do with that. 
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Jim16

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Craig, can you put me on your email list too?  :)
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J&J

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No, can't.  That was a weird night.  I clicked the submit button and the screen re-loaded and came back as though I hadn't submitted, so I click it again, made a change and  tried again, no joy so I thought there's something messed up at Get Satisfaction again.  It didn't appear as a post, yet here we can see it and at other times it double-post and locks the post from edit or remove, leaving the double-post. At least with this Sparrow browser I don't get half-logged in as a sysop when I go to my account.  FF has a new update but I don't think I'll bother with it.
 

 
 
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Rook

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An arbitration clause does not preclude the ability of a customer to sue. There's nothing in the Exede contract that makes them immune to suit, as it just means that (usually) you have to go through arbitration, and (usually) you can't succeed in a class-action suit. There are exceptions to everything, and no contract clause, even if it existed here, can act as as, "Get out of performance free! Card", as such would be declared void in a court of law. Craig may feel that his "job" here is to dissuade Exede customers from being able to exercise their legal rights, but he isn't as smart as he thinks he is...
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J&J

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Sheesh.  I thought you didn't want to play anymore.  I missed this one and answered you in another one, but just in case you missed it.  I don't dissuade anybody from anything.  That's just you trying to "build the record" when you have nothing.  You being out of town (my assumption) and working from home must mean you have a lot of spare time on your hands, what being a lawyer and all, giving you plenty of time to watch NetFlix all day until your data ran out.  Now you're mad at Viasat. 

Anyway, you go do whatever you're going to do. Just remember this: 
HERE, the game you finally quit(?) is called "You Can't Win" and if you decide to come back and play a little more, the name of the game never changes.
 
BTW....  You showing up here in this thread looks like you're stalking me.  You're badgering the witness, counsel.  If you're going to follow me around, don't make any more of your pissed-off-older-housewife-rejected-for-a-younger-woman style accusations at me.  Your true colors are showing and they are not pretty.
 
(Edited)
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Ron D Stricklin

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I don't know, since Viasat is actually a bad company and does actively have their customer service staff lying to customers, that may be why shes pissed. But you are right that she shouldn't bother fighting in these forums. You can't beat stupid.
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Michael McDowell

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Here are the results of my most recent speed test. I am pleased!
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VeteranSatUser, Champion

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Running pretty good. What part of the country do you live in?
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Michael McDowell

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I'm about 50 miles north of Indianapolis.
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Sophie Mae

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Which beam are you on? I'm on 318, and am about 75 miles west of Indy... my current speed tests are pretty abysmal. I'm not complaining; I expected it to kinda be hit-and-miss today... but was wondering if you're on 318, are you still getting those groovy results?
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Michael McDowell

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I'm on 318 also.  That test was at about 6PM today.  Don't know why it was so good, haven't been able to get anywhere near that since.
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Sophie Mae

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Thanks for the info... makes me feel a bit better knowing it's not just me. I expect things will improve soonish. I don't test often, but when I do I generally see 15 to 20 mb/s.
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Sophie Mae

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FYI for anyone who is interested: my speed tests today are back up to where we normally are. Latest one was 17 up and 3 down. Not too shabby, IMO.
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johnny c

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Wow I made a top 12 list with only 105  posts, cool.

And always thought i gave a balanced view of any situation.

From cost of ISP, service, customer support etc.

I just call a spade a spade and if it is praising Exede then fine with me, i think i'm probably 50/50.

Always room for improvement by the ISP.

Anyway, most new subscribers aren't really sure about the whole MBps, Mbps, upload and download speeds because with other ISP's, other than satellite it really isn't an issue so it generally isn't a concern.  Even savy computer users couldn't tell you how much data they use a month, again not a concern because they really have unlimited data and are generally only affected by congestion at peak hours, and it is nothing that even prevents them from downloading movies etc. at, what we considers, a very fast download speed.

So in this case a new user not really familiar with all the jargon, but told by the seller some info, we really don't know what was said, but even if it was all correct, the new purchaser of the plan probably only really understood half of it.

Read the contract, did you?  I know I didn't, nor do i read the Itunes, IOS, Windows, Microsoft Office, Norton,Turbo Tax contacts either.  I find the Agree, Accept block, click and move on.  I think the Exede contract is 14 or 15 pages of legalize plus another 4 or 5 documents concerning bandwidth, unlimited plans etc, for a grand total of about 30 pages.

Probably some buyers remorse because she didn't understand or maybe was misled.

In any case as I stated in another thread, things are looking up, a new sat is up there, will be in service in a few months, speeds should improve, costs are trending down, (my plan just dropped by 50 dollars a month, thanks Exede) a new plan or two is on the horizon.

My suggestion Latina is to hang in there, if you can check your email, surf the web, watch a few you tubes, satisfy your basic requirements then i think you will see some improvements in the near future.  However if you were actually told a different price, other than the new customer discount report it to Exede, i am sure they would appreciate some details about your installer, seller etc.
(Edited)
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J&J

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johnny c,

Writing something like this can cause you to be removed from the honor roll.  To get back on you'll have to click "like" to anybody that comes here 'dirting' Viasat unjustly since the cheering section is one of the two ways of being recognized.  Cheers..
 
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johnny c

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Give me something to Like and I will, have a nice day.
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J&J

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These times are growing pains for this company.  They're saying ouch too.
If you send the email to them there is a high probability that you will see an improvement.  About 640,000 other customers must be doing alright or they'd be here too. Your speed problem might be fixable.  Give it a try, viasatlistens@viasat.com
It might even be  helpful if you add a link to your post so they know exactly who they are dealing with, along with the standard contact info, it can't hurt.