Billing and refund issues

  • 2
  • Problem
  • Updated 2 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 3+ year old thread. closing out

September 28th my new satelite internet was installed. October 1st my bill was due, which I had NO IDEA they would try to bill me that soon. Well, on October 1st I was billed not once but TWICE to the tune of 132$ when my bill was only 66$. 

I discovered this on the same day so I called customer service. The conversation went basically like this. "Yall billed me twice", "i'm showing only one transaction", "my bank statement shows differently", "well your bank must be wrong". Seriously? My bank is wrong? After about 15mins and a call to a supervisor the gentleman was finally about to see the second transaction. I'm thinking all is well.... NOPE! Now he informs me that I have to call back in 24 hours because the funds are still pending. Okay... whatever.

Called the next day. Asked for the refund, customer service rep does his thing and returns with, "you should have your refund in 15 days, thanks for choosing Exede".

All is well until October 16th. Where is my refund? Nowhere that's where! So I call again (today) and ask the customer service rep again, "wheres my refund? yall are more than happy to take it but you can't issue a refund when you're in the wrong?" This excuse? The billing department has been short staffed but they can have your refund to you within 2-3 business days. WTF!!!!! I then inform the customer service rep that since we ARE SO CLOSE to the next billing cycle I'd rather cancel the refund and keep the credit on my accout as long as THEY DO NOT CHARGE ME FOR THE NEXT BILLING CYCLE. I was assured they wouldn't charge me but seriously..... I haven't been with this company for a MONTH yet and do not trust them. Something tells me I'll be watching my account very closely.

If I had it to do over again I would not have chose this company for internet, with sub par customer service like this I AM DREDDING the next 23 months of my contract. God I wish I could just cancle service.

Rant over. 

Not A Happy Customer.
Photo of Cristopher Evans

Cristopher Evans

  • 1 Post
  • 0 Reply Likes
  • pissed off

Posted 5 years ago

  • 2
Photo of ExedeKarmin


  • 384 Posts
  • 40 Reply Likes

I'm sorry to hear you are having billing issues.  Please allow me the opportunity to view your account details and see if we can't get you squared away.  I apologize for any inconvenience this may have caused you.  Please send me an email to with your account and contact information.  I look forward to assisting you. 
Photo of Sherry Shields

Sherry Shields

  • 5 Posts
  • 0 Reply Likes
I left for same thing. Bill always wrong and internet never working. Im suing the company and reported to BBB.
Photo of Jim16


  • 2453 Posts
  • 2183 Reply Likes
You can't sue the company.  You signed an agreement to go thru arbitration. People need to stop saying they are going to sue, it just shows their lack of understanding what they have agreed to when they bought the product.
Photo of Sherry Shields

Sherry Shields

  • 5 Posts
  • 0 Reply Likes
According to BBB and my attorney I can sue and I am for a business that promised a service that did not meet the standards and stolen money for that service.

This conversation is no longer open for comments or replies.