Bill cycle vs due date

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  • Updated 3 months ago
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I’m a new Viasat customer and will be getting 2nd bill this month. My question/concern is the bill cycle date vs the due date for bill. I get the whole autopay from a company standpoint, but from a customer standpoint it doesn’t make much sense for the due date for a bill to be the same day as the bill cycle date. For instance, my bill cycle date is on the 12th of each month as is the refresh date for the priority data. My due date (the day my credit card is charged) is the same day. So my account is charged the same day that a bill is generated with very little to no time to adjust my finances. This is concerning as a new customer as satellite internet is the best option for this home. Every other bill I have, including those set up with autopay and pay in advance of services such as Viasat, give at the very least 1 week from the bill cycle date for the bill to be due and the card on file is charged. Why would Viasat not want to stay on par with this? That’s just poor billing practices
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Zacary

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  • blah

Posted 3 months ago

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Gwen

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Should run while you still can far away from them , nothing but problems ahead in the future for the company and its users
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Zacary

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Challenge failed. Enough with that. My 2nd bill is less than my first bill, yes, and the promotions will end in 3 months. Here, taxes change, fees change, in general, stuff can change. I’m sure they probably would send out a notice of fee or price changes, etc. in which I could plan for the next month. Not once did I say things change every month. I said things CAN CHANGE and if they do, ok they give me a notice. So even if things change they still can’t tell me how much my next bill will be before the due date due to that BILL BEING GENERATED ON THE DUE DATE. Sure I can ESTIMATE how much a bill will be, but for a company to set the due date for a bill as the same day the bill comes out is ludicrous. I’ve done everything short of spell this out in crayon so I’m not sure what you don’t understand and think is “wrong with the complaint”. Notice I’m not bashing Viasat or anything. Asking for advice and hoping someone might clear something up for me, but so far mostly keyboard warriors either bashing Viasat or bashing me. So, I’d like to keep the service, however, if this is truly the way in which they bill customers I can’t realistically foresee keeping my service with them for very long. As I’ve said several times now, it’s poor billing practices to do the above things I typed in all caps just so it’d stand out, since apparently it’s not clicking.
Last, if you’d like to keep the bashing up you’ll find that you’re in for a treat. However, I’d really like to keep from going down that road so if we can have a helpful conversation that would be greatly appreciated.
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Jim16

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I'm afraid no one will be able to help you. You have created a problem that does not exist.
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Nathan Hart

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Perhaps if you consider that Viasat is a PRE-PAY service for the most part you may better understand how they bill. On the other hand I’m not sure how taxes could fluctuate enough to effect a bill spreadsheet to the degree you’ve made it out to be. My bill is exactly the same every month except for the month they collect personal property tax which raises it less then $5. $5 isn’t going to make me go hungry. And you’ve largely ignored the solution I provided to you initially. It would give you the buffer you so desperately want.
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Zacary

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Zacary

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Yes, I ignored using a maxed out credit card or gift card. No one should have to do that for paying their bills. Prepay ok, as I said I get that with the whole auto pay thing, however, for there to be no buffer time between the day a bill is generated and the day payment is due and your payment method is charge is not ok, even when the bill amounts settle and nothing changes. If nothing changes then hooray I won’t worry, however I’ve been caught several times with other prepay services that a bill did change and I did not catch it in time, causing overdraft fees that I had to jump through tooth and nail to try and get refunded. That’s what I’m afraid of, if there is a change, which the potential is clearly there and already happening in the first 3-4 months of service, that I have no buffer between the bill generation date and the due date of them charging my card. That’s unacceptable
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Bob Lexus

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I don't get it.
You know your billing date is the 12th.

On the 13th you know you have 29-30 days before your card gets hit again.
Don't know how that could be improved upon...
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Zacary

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See my reply above. Yes the due date is the same, that’s awesome. What’s not awesome is being 24 hrs or less from time bill is made to your card being charged. That’s horrible
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Get Nosatisfaction

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I continue to be amazed why people sign up for Viasat in the first place. Do your homework people!
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Brad, Viasat Employee

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Hi Zacary

We're actually working on sending out better notification on billing to give longer notice. I don't have a ETA on when that will happen but that is something we're wanting to have out sooner than later (just a few hoops to get through)

Typically speaking though if you don't change anything on your plan, if you don't use directory service (if you have voice), or buy more data your bill will be the same amount each month on the same due date. You might be on a 3 month promo you can see it itemized on account.viasat.com 

Very fair point and we are working on it.

As far as cycle date/bill date. That first couple of days are weird, you may have 2 cycles just so it aligns right but moving forward your billing date and data cycle date are on the same day we can always change it.
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Zacary

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Update:
Today is 4-10-19. My next bill is due on 4-12-19, which is the same day the generate the bill. So here I am two days before the due date/bill generation date and I have no idea how much my bill is. To think that is good billing practices is just insanity.