Beyond slow internet - less than 1mb

  • 5
  • Problem
  • Updated 2 months ago
  • Acknowledged
The last few weeks have been horrible.  Tonight I can barely even get speedtest to load in order to see just how bad it is. Weather is clear...
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stoliv

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  • ripped off

Posted 3 months ago

  • 5
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ggg rt

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Did u read the contract that you signed,? If so ,it covers your experience. Read the catch words carefully.good luck
(Edited)
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Tim Spake

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Are you proud of that ?
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ggg rt

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I spent a lot of negative energy to learn that regardless of what I was told/lied to about ...they got me when it came time to complain that I did however give up my rights when I signed the contract that I did not read..never again
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VeteranSatUser, Champion

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The devil is always in the details!
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Kaputnick

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So less than 1mb is providing a service and that’s too bad that the fine print was not read? I read that it should be 1 to 5 mb at reduced speeds. My current plan has me at less than 8% of the plan speed which is not what the fine print reads.
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Jim16

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The fine print that you didn't see...."Viasat may prioritize your data behind other customers during network congestion, which will result in slower speeds."
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Brannnnnn

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NOT UNLIMITED!! After going over our 100 they have “prioritized” our speed which really means your out of luck for internet until your new month. So frustrating to pay this much and can’t use internet at all. Called many times they just tell me I’ve gone over my 100 and it will be slow until the new billing cycle. Our family has to turn off WiFi and use our cell phones to stream or browse the internet. Sitting here watching Netflix on my iPhone instead of my 75in smart tv. Called to cancel since we are still on our 1st month and it’s $350 to get out of my contract. YES I KNOW I SIGNED THE CONTRACT SAYING MY SPEED WOULD BE PRIORITIZED but if it would have more clearly read “you won’t be able to even watch a commercial without it pausing to say loading or buffering” I would have thought twice.
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Jim16

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O.K.  This is a help forum and everyone here are just customers of Viasat.  You haven't asked for help, just want to complain.  All I can do is tell you that you need to make sure your settings for Netflix are correct for our satellite internet "Quirks" .  Go into your account on Netflix, on a computer, and in your playback settings change it to AUTO.  It may take a while to change over but this is the setting you want for streaming.  Netflix will determine what resolution to stream at by your internet connection, which can be all over the place and pretty low if you have gone over your data Limit.  This may not be the answer for you since going over your data is a bad thing to do and still want to stream, but it may help.  And again, you are being throttled on your streaming speeds all the time on your plan, even with priority data left.  So you need to be extra careful about going over because the streaming speed will really tank if you do.
(Edited)
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ggg rt

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The fine print does actually speak of limiting speeds to next to nothing which is why I paid the penalty and cancelled to which I WISH I would have done sooner. But it was a good lesson to learn when it comes to.reading the contracts that I sign...without reading :')
(Edited)
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stoliv

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Throttling is one thing - and I experience it every month. This was rediculous. After going round and round with a support tech she finally acknowledged there was 1) a gateway issue and 2) an alignment issue with my dish.

After the local service tech checked it out today he also replaced the head unit on the dish and stated they are sending back about 10% of them as defective.
I’m back to 20Mbps in prime time after consuming 500Gb this period. I can live with that.