Wow. I dont think your customer service reps actually LISTEN when you talk to them. I am so frustrated with your company. Generally, your service was fine although I had more problems with my phone then I care to remember. I switched providers due to the cost of your service for what I get. You have slow Mbps for a ridiculous cost...which means I was forced to keep cable at its high prices because I couldnt even stream youtube most of the time with your service. I initially asked if my bill could be lowered, but I was told no. When I went ahead and switched providers and your equipment had already been disconnected then I was offered a lower price. Seriously!? AND...I was unaware that you dont give refunds, that was mentioned to me. I dont even understand how it is legal for you to keep my money when I physically can not use your service anymore. And its awfully convenient for you to never mail me anything, only email EXCEPT for when I cancel service. Then that final receipt is emailed to me. Get better. Just get better.