Beyond frustrated!

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  • Updated 9 months ago
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Wow. I dont think your customer service reps actually LISTEN when you talk to them. I am so frustrated with your company. Generally, your service was fine although I had more problems with my phone then I care to remember. I switched providers due to the cost of your service for what I get. You have slow Mbps for a ridiculous cost...which means I was forced to keep cable at its high prices because I couldnt even stream youtube most of the time with your service. I initially asked if my bill could be lowered, but I was told no. When I went ahead and switched providers and your equipment had already been disconnected then I was offered a lower price. Seriously!? AND...I was unaware that you dont give refunds, that was mentioned to me. I dont even understand how it is legal for you to keep my money when I physically can not use your service anymore. And its awfully convenient for you to never mail me anything, only email EXCEPT for when I cancel service. Then that final receipt is emailed to me. Get better. Just get better.
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Katrina Powell

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Posted 9 months ago

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Jim16

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Thanks for your feedback Katrina.  I will pass this on to the rest of the forum. 
( hey, if Brad can do it....)
(Edited)
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Old Labs (VS1-329-L12FZ)

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No need to, it's already hit Google in record time - http://lmgtfy.com/?q=Beyond+frustrated!
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Jim16

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I love Google!
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Stephen Rice, Champion

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Why did someone sign up for Viasat if they could get cable?
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VeteranSatUser, Champion

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Agreed. Who gives up cable for satellite internet?!?!? Oh! To save $10/month.
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david, Champion

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Cable or Satellite internet? Hmmmm Let me think..... NOT. They chose poorly.
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Jim16

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Some cable is very slow.  I think Bev has stated in her area cable is 1mbs.  I think.
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VeteranSatUser, Champion

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Still give me a consistent, hard wired truly unlimited connection with low latency and I will get by without satellite internet :)
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Diana, Viasat Employee

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Katrina,  I can understand your frustration. We always want to keep our customers. We certainly don't want you to feel that way about us. I am saddened to see you disconnected before I had a chance to work with you. If you had called in before setting up new service, I'm sure the customer service agent would have made the same offer.

The information about the final charges is in the contract especially the disconnection process and all it entails. It can be found at https://www.viasat.com/legal.

 If you requested a receipt,  you will receive the final bill showing a balance of $0

If you need any additional information please send an email to viasatlistens@viasat.com with your account and contact information.


 

 
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Ronald Stricklin

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It's not just a feeling Katrina, customer service doesn't listen. Most cable providers will sale cable internet without requiring you to keep their video service and you are honestly better off with cable internet. Enjoy your new service. If you would like a cheaper home phone service you can get the home phone service from straight talk for about $15. It doesn't require the internet and uses Verizons cellular airwaves.