I have lost track of the number of phone calls and the number of hours I have spent on the phone with tec support. I've had 3 "expert" techs remote into my computer system ( no one could fix the problem), 3 visits from an onsite technician, and all of the equipment - from the shield to the cable connectors changed (tria twice, modem twice, router and shield and connectors once), and I still can't stay connected. On Wednesday, last week, the tech requested escalation to engineering and for a wild blue engineer to come onsite. Hadn't heard back by Friday, so I called in. They said they scheduled someone for Monday this week. Monday comes. No one showed. I called. They said the appointment was cancelled because the same tech was assigned and he told them I needed an engineer. The support person I spoke with said the only way to get a wild blue engineer was to change my sales channel from perfect 10 (I don't even know who that is-I signed up through Johnston Communications) to WB Direct. She put in the request. About 9+ minutes ago, I get a call from Perfect 10. They want to schedule a tech for Friday. Told them it was supposed to be an engineer, she transfered me to excede customer service. I find out the request to change sales channels was denied. She has to put in another request to change sales channels. Another 3 day wait for that to go through. In the meantime, and since April 16, I can't do anything on the internet without getting losing the connection. I pay for 150 GB a month and can't use it because I can't stay connected. Speeds are amazing when it's connected. But after I'm on a website for a few minutes I get a connection error. I have to refresh over and over again to get the connection back. In yhe course of an hour, I can have 12+ mb downloads and connection errors a dozen times or more. I have from 15 to 100 percent packet loss per pingpath tests. Just completely sick of this mess. Someone please help.