Trouble with Exede WiFi Modem router

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  • Updated 2 years ago
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  • (Edited)
BEWARE of SurfBeam 2+ it comes with Router built in it. Let me explain I went out and bought a new router right before I upgraded to the new boost package spending almost $400 on a tri band router all to find out that the router that is built within the SurfBeam 2+ is not friendly with other routers, there no way to bridge one another and if I plug my new router into it one of the ports I loose speed and disconnects all the time, so I called to see if they had offered on without router built in they said no! and I also want to just go back to the other package that I had before but cant do that either, they said no! so now we are suck on a contract with a modem/router for 2 years and a $400 dollar dust collector!!!  one word sums this up PISSED!!!

this is the new router I had bought
Linksys EA9500 MAX-STREAM AC5400 Next Gen MU-MIMO Tri-Band Smart Wi-Fi Router with 8 Gigabit Ports and Seamless Roaming
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Glen Boone

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  • PISSED

Posted 2 years ago

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Steve Frederick-VS1/Beam314, Champion

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I think what you are having is a conflict of IP addresses between the WiFi Modem/Router and your new router. You should change the IP address of your Linksys router to get rid of this conflict. Also, make sure that the Linksys router is using a different channel.
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Jim16

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Why would someone need to have a $400 router?  Just curious.  I have had $40 routers that gave me wifi to my computer, not sure what else you need.?
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gm92066

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The basic problem that Exede has not yet addressed is that their built-in router is not even as good as some of those $40 routers. If you have no need for a home network, then theirs is fine. If you need better WiFi range, multi-media support and many other features required for a fully functional home network, then you need a $200-$400 router.
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Brad, Viasat Employee

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While I too am curious about this very pricey router, I think Steve made a good suggestion that might help you out. Our Tier 3 support team can also look into this as well. 
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gm92066

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I think a better idea would be for your Tier 3 support team to look into fixing the Exede router so it passes the WAN IP through. Is that not what the drop down box in the router Advanced Menu titled Interface is for? The choices are LAN & Wireless or Internet(WAN), but is does not seem to work. Maybe a firmware update could fix that issue. Then the rest of us that want to use our own router won't have so many problems.
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gm92066

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I agree with Steve that correcting an IP address conflict will make his Linksys router work, my Netgear router did it automatically during setup, assigning itself  the IP of 10.0.0.1, The real problem however is that the Exede router needs to be bridged i.e. pass the WAN IP address to the customers router. I know the WiFi can be turned off, but that is a minor problem, we also need to be able to turn off the routing function. There is a drop down box in the router Advanced Menu titled Interface, the choices are LAN & Wireless or Internet(WAN) which makes one think that should be the Bridge Mode, when I select Internet(WAN) and try to save changes it defaults back to LAN & Wireless, HELLO! Maybe Exede could fix that!
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Glen Boone

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I have done what Steve has said however the router assigns a total different number than what's the exede's router is. I also was wrong about it disconnecting, however it does still make the internet run slower when I plug both routers together. If I plug just into the exede's router I don't have that problem. As far as the disconnects go, it's the DNS I'm having problems with. Can't find DNS server. I get these messages no matter what's plugged in ("both routers or just exede's router")
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Jim

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From my reading of the router interface settings, shouldn't "Dynamic Routing" solve the issue? The radio button is there but you can't enable the option.
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gm92066

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I am NOT an IT professional, but I believe the function we need to solve this problem is a bit further down the list in a drop down box labeled INTERFACE the choices are LAN & Wireless or Internet(WAN) which  should be the Bridge Mode, when you select Internet(WAN) and try to save changes it defaults back to LAN & Wireless.

Bridge Mode makes the Exede Router invisible and passes the WAN IP to your router.

DYNAMIC ROUTING can be enabled if you disable NAT first, this is a different function i know nothing about.
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sildein

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You're probably getting IP conflicts because Exede's router and yours are using the same subnet. Not only that but you're behind two layers of NAT. Disable DHCP on Exede's router if you can, and assign a static IP for your router on it. Bonus points if you set your router to use an uncommon subnet (e.g. 10.0.0.x). There will still be an unnecessary hop between your computer and the outside world, but it's better than having two DHCP servers arguing with each other.
(Edited)
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Jim

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No. Were on different subnets. Seems to be the fact the Exede router won't bridge.
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Glen Boone

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how would I go about setting up Dynamic Routing, where would I find the information to fill in the Enter Route Name,
Destination LAN IP . . . Subnet Mask . . . Gateway . . . Interface I know I would set to internet(WAN)
(Edited)