Being throttled at night despite being on non-throttled plan (Freedom 150 plan)

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I am on the Freedom 150GB plan which means I'm not supposed to be throttled down until after I exceed 150GB's in a month.  I work from home and run a virtual desktop over the internet which requires better than average speeds.  For several months the service ran fine.  The last 3 months the service is unusable at night.  I disconnect every thing and do all the steps they advise with no improvement.  I've been recording my download speeds for the last month.  By 9pm CST every night the download speed is under 1GB.  By morning it's back to 20MB plus.  I've also shut everything off before testing to make sure I don't have a rouge app or device that kicks in at night.  It appears to be the service.  Although my plan says I'm not supposed to be throttled until I exceed 150GB it appears the network is over saturated in the evenings and I get throttled anyway.  So technically they are not purposely throttling my downloads, they've just oversold the solution.  I have opened a support ticket via email to see how they will respond.  Is anyone else seeing the same thing or have idea's?
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Trevor Distad

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  • frustrated and disappointed

Posted 2 years ago

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fmj77

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It sounds like you're just experiencing primetime congestion on your beam. Very normal for many of us unfortunately.
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GabeU, Champion

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Like fmj77, it sounds to me like it's congestion, which a lot of people experience, especially in the late evenings.  If it is congestion, there's really not a whole lot you can do about it.   :(  
(Edited)
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VeteranSatUser

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I agree with the two champions above. It is congestion plain and simple. I get around 500kbps during primetime on an unthrottled Freedom plan. I have even seen speeds BELOW the throttled level when still having plenty of data left for the month.
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Stephen Rice, Champion

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Let me see if I understand the original comment. The original poster is complaining about being throttled but he understands his slower speeds aren't due to throttling? My head hurts.
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Trevor Distad

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Exede's new plans state the following:  "On the Unlimited Bronze 12, Silver 25, and Gold 50 service plans, after 40, 60, or 100 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion."  That means throttle your connection when they want.  I'm on the older Freedom 150 plan.  My agreement states I'm only throttled after I exceed 150GB/month.  I pay a premium for this.  I've eliminated any technical issues on my side that could be slowing down my access every evening.  My question to the community was whether or not others are seeing this.  The only answer i can think of is either exede is deliberately slowing down my access (a violation of the agreement I signed) or they have over sold the service and the bandwidth is over saturated (most likely).  I've had the service for over two years so I'm not trying to get out a contract, i'm trying to work with exede to get what I'm paying for.  If you can provide any useful feedback that is appreciated.  
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Steve Frederick-VS1/Beam314, Champion

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I have had Wildblue, then Viasat for over 10  years, and have been through some of the periods of time when there are too many users on the network, resulting in congestion. Viasat is not throttling you, it is just that the  network gets overloaded when too many subscribers are using their internet at the same time. This can happen with any ISP, it is just more noticeable on the satellite internet services.
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GabeU, Champion

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Trevor, 

What is it that you are not understanding?  

As already stated, more than once, IT IS DUE TO CONGESTION and OTHERS EXPERIENCE IT.

On a system with a much more restricted throughput than ground based systems, it is impossible to limit the system to so few customers that there is no congestion and remain a viable, operational company.  So, there are a lot of customers, and during peak hours those customers can experience congestion.  The impact can vary by beam, gateway and satellite.  
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GabeU, Champion

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This can happen with any ISP, it is just more noticeable on the satellite internet services. 
A few short months after HughesNet began signing people up for Gen5 service on the new ES19 satellite there were a couple of specific beams that started experiencing major congestion, and it got so bad that there were a few instances of the all too commonly heard, but rarely true, "it's slower than diaup" complaint being factual.  

Thankfully, by various means they were able to alleviate the issue, but it was terrible while it was happening.  We had one particular thread about one of the affected beams that ended up being the longest thread I have ever seen on their community, and by a good amount.  
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J&J

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Let's try it this way.....


Trevor, 

There is no throttling going on with your service.  What you are getting is as fast as the great router in the sky can hand out data packets to everybody at the same time.  When there are too many connected at the same time, it slows down..... for everybody.

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James Besser

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My beam is jamed on my at&t ibook 4g .WiFi is slow pay $12.00 per month for 4g it's fast viasat greedy over selling on some beams
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James Besser

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Saturday nite here we go again viasat
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Trevor Distad

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Thanks for the comments.  I received a call from a Support Tech yesterday.  Her suggestion was to move to move to the new Satellite which requires a new 2 year agreement.  Anyone have feedback on that service or know if that service has less congestion at night?
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Stephen Rice, Champion

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I wouldn't switch to Viasat 2 unless they let your existing plan.
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Andy Schack

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If his existing plan isn't working for him then it would make total sense to switch to VS2.....who cares how much data you have IF you can't use it. 

Trevor. Your best bet is to move to the new satellite. Will it experience similar congestion in the future? Who knows. Hopefully by the time congestion might start rearing its ugly head, VS3 will be online. 

Andy
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VeteranSatUser

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It is sad though the answer is to move to a different satellite. That is not solving the problem that Viasat-1 has. A problem created by Viasat by selling these "unlimited" plans which in turn made congestion worse, all in an effort to generate more revenue as the customer base continues to shrink.
(Edited)
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dsgavidia

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I feel like I’m back in the 80s where I would start downloading a photo and go make dinner while I waited. We cannot watch movies because we keep getting messages about not enough bandwidth. I’m not sure there is much of anything we can do after 4pm. God knows how anyone with the bottom tier plan even get online at all!
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Bee Bear

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New here. We had Hughes through Frontier communications and it was really, really, really, slow. I was hoping for better. We live where Satellite is our only choice. Now I'm worried we made a mistake. We were so happy with it..only had it for 3 days. MUCH faster..now you say that is not the real Viasat. ooooh :(
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Steve Frederick-VS1/Beam314, Champion

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Have you already used all your priority data? Explain more about what you think is wrong with Viasat.
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GabeU, Champion

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It's a little hard to decipher your post.  So you had HughesNet, which was really slow, and you subsequently moved to ViaSat, which you've had for three days and which you were happy with, but are now not?    

What happened that made you, after three days, change your mind about your happiness with ViaSat?    

"Much faster..now you say that is not the real ViaSat."  If you have ViaSat you have the real ViaSat.   There's no fake or faux ViaSat.  
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Bee Bear

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No haven’t used all my data...yes all seems good ..yes still happy...I said I was WORRIED that I had made a mistake because of all the negative comments here about overselling and congestion...and it made me wonder if down the line I will be back to Hughes net type internet. I did not actually think there was another fake Viasat.
I fully understand that because we are quite rural internet is not going to be on urban quality...a small price to pay to be able to live here. I do now understand the difference between throttling and congestion. I believe we are on VS2 so congestion will be less for now.
I was hoping to bring out some positive comments about the company ..I know historically there is more incentive to complain than commend...
So thanks for your comments and here’s to a long and happy relationship with Viasat. We are not heavy users so I am confident. :j
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Steve Frederick-VS1/Beam314, Champion

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Bee Bear, if you have the white triangular modem, you are on VS2. That being the case, then you should not be seeing any problems with congestion for a while, since there are not that many subscribers on VS2 yet. Hopefully Viasat has learned not to oversell he beam you are on, after the disastrous experience they have created on several of the VS1 beams.

Don't be discouraged by some of the comments you see on this forum, or on the Facebook page, as like all product reviews, those who are dissatisfied with their service will come on strong and make their thoughts known, while the majority of customers do not even comment of the forum. Viasat has in excess of 650,000 subscribers, most of whom are satisfied and don't comment on their service, while only several hundred are on here with their not so positive remarks.

I have been with Wildblue, then Viasat, for 10 years, and I have had nothing but great internet service. Enjoy your Viasat internet, I know I do.
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dsgavidia

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Don't be discouraged??? Really???!!! This is not a forum to stroke Viasat’s ego...you should be listening and FIXING PROBLEMS. I am seeking medical care because of the high pitched squeal your equipment is emitting every single day off and on...a torturous noise that many online commenters are experiencing. Our wifi is pretty much unusable after 4pm and all weekend, every weekend. Address problems, solve them, and then you will have positive feedback.
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GabeU, Champion

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This is an 11 month old thread, and the comments pertain to the service as it was 11 months ago.   You're commenting on posts that may no longer apply.  
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Will Seemore

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A lot of comments no longer apply. The happy customer count drops daily. Even some of the champions are bad mouthing Viasat.
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fmj77

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Will, former champions aren't just bad mouthing Viasat. They're leaving Viasat.
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Stephen Rice, Champion

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Amen. My contract is up in August.
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fmj77

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I'm thankful that I have fairly decent WiFi at work. At least I can get most of my big downloads done there.
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Bee Bear

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No haven’t used all my data...yes all seems good ..yes still happy...I said I was WORRIED that I had made a mistake because of all the negative comments here about overselling and congestion...and it made me wonder if down the line I will be back to Hughes net type internet. I did not actually think there was another fake Viasat.
I fully understand that because we are quite rural internet is not going to be on urban quality...a small price to pay to be able to live here. I do now understand the difference between throttling and congestion. I believe we are on VS2 so congestion will be less for now.
I was hoping to bring out some positive comments about the company ..I know historically there is more incentive to complain than commend...
So thanks for your comments and here’s to a long and happy relationship with Viasat. We are not heavy users so I am confident. :j
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SonyaA

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If you move it will be just as slow congestion is congestion. I am guessing your area is oversold