Being throttled at night despite being on non-throttled plan (Freedom 150 plan)

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I am on the Freedom 150GB plan which means I'm not supposed to be throttled down until after I exceed 150GB's in a month.  I work from home and run a virtual desktop over the internet which requires better than average speeds.  For several months the service ran fine.  The last 3 months the service is unusable at night.  I disconnect every thing and do all the steps they advise with no improvement.  I've been recording my download speeds for the last month.  By 9pm CST every night the download speed is under 1GB.  By morning it's back to 20MB plus.  I've also shut everything off before testing to make sure I don't have a rouge app or device that kicks in at night.  It appears to be the service.  Although my plan says I'm not supposed to be throttled until I exceed 150GB it appears the network is over saturated in the evenings and I get throttled anyway.  So technically they are not purposely throttling my downloads, they've just oversold the solution.  I have opened a support ticket via email to see how they will respond.  Is anyone else seeing the same thing or have idea's?
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Trevor Distad

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  • frustrated and disappointed

Posted 1 year ago

  • 1
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fmj77

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It sounds like you're just experiencing primetime congestion on your beam. Very normal for many of us unfortunately.
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GabeU, Champion

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Like fmj77, it sounds to me like it's congestion, which a lot of people experience, especially in the late evenings.  If it is congestion, there's really not a whole lot you can do about it.   :(  
(Edited)
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VeteranSatUser, Champion

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I agree with the two champions above. It is congestion plain and simple. I get around 500kbps during primetime on an unthrottled Freedom plan. I have even seen speeds BELOW the throttled level when still having plenty of data left for the month.
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Stephen Rice, Champion

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Let me see if I understand the original comment. The original poster is complaining about being throttled but he understands his slower speeds aren't due to throttling? My head hurts.
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Trevor Distad

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Thanks for the comments.  I received a call from a Support Tech yesterday.  Her suggestion was to move to move to the new Satellite which requires a new 2 year agreement.  Anyone have feedback on that service or know if that service has less congestion at night?
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Stephen Rice, Champion

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I wouldn't switch to Viasat 2 unless they let your existing plan.
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Andy Schack

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If his existing plan isn't working for him then it would make total sense to switch to VS2.....who cares how much data you have IF you can't use it. 

Trevor. Your best bet is to move to the new satellite. Will it experience similar congestion in the future? Who knows. Hopefully by the time congestion might start rearing its ugly head, VS3 will be online. 

Andy
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VeteranSatUser, Champion

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It is sad though the answer is to move to a different satellite. That is not solving the problem that Viasat-1 has. A problem created by Viasat by selling these "unlimited" plans which in turn made congestion worse, all in an effort to generate more revenue as the customer base continues to shrink.
(Edited)
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dsgavidia

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I feel like I’m back in the 80s where I would start downloading a photo and go make dinner while I waited. We cannot watch movies because we keep getting messages about not enough bandwidth. I’m not sure there is much of anything we can do after 4pm. God knows how anyone with the bottom tier plan even get online at all!
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Bee Bear

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New here. We had Hughes through Frontier communications and it was really, really, really, slow. I was hoping for better. We live where Satellite is our only choice. Now I'm worried we made a mistake. We were so happy with it..only had it for 3 days. MUCH faster..now you say that is not the real Viasat. ooooh :(
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GabeU, Champion

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This is an 11 month old thread, and the comments pertain to the service as it was 11 months ago.   You're commenting on posts that may no longer apply.  
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Will Seemore

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A lot of comments no longer apply. The happy customer count drops daily. Even some of the champions are bad mouthing Viasat.
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fmj77

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Will, former champions aren't just bad mouthing Viasat. They're leaving Viasat.
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Stephen Rice, Champion

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Amen. My contract is up in August.
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fmj77

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I'm thankful that I have fairly decent WiFi at work. At least I can get most of my big downloads done there.
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Bee Bear

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No haven’t used all my data...yes all seems good ..yes still happy...I said I was WORRIED that I had made a mistake because of all the negative comments here about overselling and congestion...and it made me wonder if down the line I will be back to Hughes net type internet. I did not actually think there was another fake Viasat.
I fully understand that because we are quite rural internet is not going to be on urban quality...a small price to pay to be able to live here. I do now understand the difference between throttling and congestion. I believe we are on VS2 so congestion will be less for now.
I was hoping to bring out some positive comments about the company ..I know historically there is more incentive to complain than commend...
So thanks for your comments and here’s to a long and happy relationship with Viasat. We are not heavy users so I am confident. :j
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SonyaA

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If you move it will be just as slow congestion is congestion. I am guessing your area is oversold