Why can't I keep Freedom plan after moving?

I'm moving but not cancelling my service and excede won't let me keep my freedom plan. Why do they want to make me switch to a liberty plan. I thought I was grandfathered in my plan.

brett pants

10 Posts
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Posted 4 years ago

3 years ago

Kaotic Technologies

281 Posts
120 Reply Likes

How far away are you moving....I bet the plan is not available on the beam your mkving to....

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3 years ago

Brad, Viasat Employee

3429 Posts
1284 Reply Likes

Hi Brett. The Freedom Plan is only on a handful of beams. If you are moving outside of an area where Freedom is available you'd have to go with what plans are offered in your new zip code

(Edited)

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2016-01-23T00:43:05+00:00

brett pants

10 Posts
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Staying in the same zip code same town

3 years ago

brett pants

10 Posts
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We are staying in the same town just a 15 mile move.

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3 years ago

brett pants

10 Posts
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Same zip code

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3 years ago

brett pants

10 Posts
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I never got an answer

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3 years ago

brett pants

10 Posts
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If we can't get this plan back it isn't worth using excede anymore

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2016-01-22T15:59:02+00:00

JEP

987 Posts
718 Reply Likes

Consider yourself lucky if you have another option for Internet. Most satellite users don't.

3 years ago

Kentuckienne

20 Posts
7 Reply Likes

Doesn't seem like you should have to switch plans. Can you take the dish with you and just install it at the new location? You'd need someone to aim it. I would guess that eXede has instituted a cap on new Freedom users, and so the plan doesn't show up as an option any more - I would keep calling back and asking for another rep until you get hold of someone who understands what's going on.

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