being charged for useage i did not use

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
new billing cycle 5/20/2018 and at 8:00 an on 5/21/2018 charged for 6 gb of used hard to do when sleeping
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Jimmy Duplechin

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Posted 3 months ago

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Jimmy Duplechin

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stupid for getting viasat internet service
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Andy Schack

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Actually it's not hard at all to use data while you are sleeping. This is one of the lessons I had to learn. These days you either have to get proactive or learn to live with misery. 

If you have any device that uses Windows 10 then it is imperative that you set your internet connection to "metered". There was a recent 10 update that used 5 gigs......5 GIGS!! That is NOT Viasat's fault. 

Also, be sure to turn OFF automatic app updates on ALL of your smart devices. 

The trouble with data is it is like electricity....you can't see it being used. If you have some type of short or other issue with your house's power, you don't know until you get a whopping power bill. 

Andy
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Brad, Viasat Employee

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Exactly this. 
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Steve Frederick, Champion

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During the past week, my three Windows 10 computers have received the large 1803 spring update, each on close to 5 GB. These updates can update even when your computer is in the "sleep" mode.  I have plenty of data available each month, so it is not a problem for me. For those on smaller plans, it can consume much of your available priority data.
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Bev, Champion

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Same, 1803 at 5GB hit. New laptop also got me this month, already pushing my 150 GB priority data limit and, have 22 days left in this cycle. We're about to see what Unlimited Silver does on VS1 on my beam when it gets deprioritized = I'm not skipping game updates or, the two movies I want to stream. :)