BEING CHARGED DOUBLE!

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
We suffered a house fire 11/26/2016 and requested our excede/wildblue account <removed> be cancelled. When we opened new account which is now Liberty 10, we received a new account <removed> which was a new cost and payment account. We however have been charged for both accounts. This totals a whopping $121.36 overpaid for #<Removed> that needs to be refunded ASAP (today if at all possible). We are struggling enough as it is due to our circumstances.
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Sheliah Broughton

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  • frustrated

Posted 2 years ago

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Brad, Viasat Employee

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Hello Sheliah,

I had to remove your information. This is a very open and very public forum. Posting your personal account or financial information is not a good idea. This forum isn't linked to your account in any way and isn't the best way to directly reach Exede.

I would highly advise calling us immediately at 855-463-9333 and we can go over refunding you. Additionally you can email us at exedelistens@viasat.com but calling will be the quickest resolution for you.