Being charge for extra for trouble shotting my Exede Voice.

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  • Problem
  • Updated 4 years ago
 I'm in Liberty Plan, and for some reason I got charge for more data when there was a issue with the exede Voice, wish is only good for US usage ONLY. I can receive call from Puerto Rico but I can't make them to Puerto Rico.  For Some reason there was a issue wit the Voice box and was resolve but why charge me for something that extra data when I didn't order that.
 I'm a costumer in this company since May 2015, Most time I don't even pay attention to the data usage due that there is only 1 computer in this house, But today I got a surprise that I used all my data in less than 48hrs and the internet was giving issues for the past 3 days. My usage on my computer was 5.1 GB, but for Exede I already used 12GB.  So were the other 6.9GB got swallow? by the sporadic Internet service?   I'm living close 10k feet above sea level and my only neighbors are the mountain lions, deer, elk and a few more wild animals. So unless the Mountain lions have a laptop and google the location of the food I wonder were that data went?
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Nelson Marquez

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Posted 4 years ago

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Diana, Viasat Employee

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Nelson,   I know this is frustrating for you. In order to determine what could have used your data, we'll have to review your account.  Please send your account and contact information to  Thank you.