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- 50 Posts
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- ripped off
Posted 1 year ago
- 854 Posts
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Andy
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VeteranSatUser, Champion
- 5133 Posts
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BTW., those numbers are dismal.
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VeteranSatUser, Champion
- 5133 Posts
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I am from eastern Ohio. A very loaded beam. What is your general location?
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Doesn’t explain the other six months it’s been this way.
I have had techs out about 4-5 times after pulling teeth with customer service to get past the “power cycle the modem speech” running at about 7 dB on signal, had 9 way back for a few weeks.
VeteranSatUser, Champion
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Speeds in Oklahoma shouldn't be that bad.
Stephen Rice, Champion
- 2815 Posts
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Bev, Champion
- 3287 Posts
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Now go over your Priority allotment and, yes prime time especially can be really slow but, early morning to early afternoon should be okay even then.
- 374 Posts
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Silver 25, well within my priority data, during the day time.
Speeds vary from 1 Mbps, mostly 2 or 3 during prime time to the above.
Fast.Com, regardless of Mbps 860 to 1.1.
- 195 Posts
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Brad, Viasat Employee
- 3520 Posts
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Secondly on the note of speed test sites, this is a topic I'm personally researching for a future blog post so maybe later in the week something more fleshed out will be available but I can sort of weigh in on what I'm finding so far.
Currently as a company we're recommending for the time being to test with http://speedtest.via-satellite.net/ this test is specifically set up to test a satellite connection and accounts for the high latency our service has where as some speed test sites algorithms especially with speedtest.net which will unfairly punish a satellite connection test and give inaccurate results. In addition some of those sites use a lot of flashy graphics and ads and most likely won't load if you're experiencing slow speeds. The aforementioned recommendation is quite stripped down so it should load much easier.
Fast.com is something Netflix created to sort of help them combat the impeding battles associated with Net Neutrality. Basically they made this site so that they can have leverage as to say "Hey it's your ISP that's throttling the connection and preventing our service to work". This site also tests latency and upload.
Provider-based speed test sites probably will give you something in the ballpark but there's the potential of ISP-led influence. In addition I can't remember which one it is but some site will say something along the lines of "your speed is below ___ percent of US average speeds". That I know will probably infuriate a user upon reading but keep in mind that it's unfairly comparing to ALL providers and ALL connections (Fiber, Cable, DSL).
TL:DR- We recommend http://speedtest.via-satellite.net/ , but you can certainly use fast.com or speedtest.com, avoid ISP-influenced test sites in order to get a impartial and more accurate results. Avoid speedtest.net and as always if you are seeing slow speeds and are not past a data limit or marker that puts you in a deprioritized state email us at viasatlistens@viasat.com or call 855-463-9333
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Fast.com was actually created to demonstrate whether your ISP is throttling your wide streams with the emergence of fine print of unlimited plans or even zero rating (TMobile) regarding video streaming - the test is geared specifically towards video streaming behavior not other activities.
GabeU, Champion
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"This text is replaced by the Flash movie."
I thought that maybe it's because I have HughesNet, but I saw a ViaSat customer say the same thing the other day.
I've always found testmy.net to be accurate. And manual size tests, like Old Labs suggests, not the auto tests. I'd personally recommend 15MB/3MB, as the 12MB test can forward in size, whereas the 15MB is static in size.
Brad, Viasat Employee
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In my case that's because I don't have Flash installed at all. Looking at the script at the start of the page it can't replace that text with Flash and the script fails (most programmers use a "this page requires Flash" placeholder for that purpose.
For Safari and Opera it appears to use a java applet (not to be confused with java script). Java is another thing I'm reluctant to install but so are Safari and Opera ;)
Probably too long for many to actually read (everybody probably wants a bumper sticker solution), but some considerations to get an accurate speed test are available at:
https://www.lifewire.com/rules-for-a-more-accurate-internet-speed-test-2617984
Especially the part about don't use the internet for anything else when testing and that applies to your entire home network since we're talking shared bandwidth on a single connection.
GabeU, Champion
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- 50 Posts
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I did Viasat listens a few times. Had one guy look and tell me he was moving me to another beam. I’m not an expert but is that even possible?
To be honest The best I have seen is 3mbps. Right now I’m over data limit at 150gig I have the unlimited silver 30mbps 150gig.
I resets tonight. I will run test tomorrow see where we are with fresh reset.
Matt B, Viasat Employee
- 1021 Posts
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Did a quick search for you and I didn't find your email. Must have sent it from another address than you used to register here.
No, it's not possible to change your assigned beam from our side. Your account is assigned to a particular beam, which is based on your service location.
If you'd like us to look into this, please email us at ViasatListens@viasat.com with your account number and the case number you would have been assigned in your initial email.
Matt B, Viasat Employee
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GabeU, Champion
terry