Before you subscribe to Viasat-Exede unlimited plan

  • 1
  • Problem
  • Updated 1 month ago
  • Acknowledged
This is what speeds to expect with Viasat unlimited silver plan. Calling them to fix does no good. Been going on for over 6 months

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G E

  • 33 Posts
  • 5 Reply Likes
  • ripped off

Posted 1 month ago

  • 1
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Brad, Viasat Employee

  • 3047 Posts
  • 1069 Reply Likes
Official Response
First and foremost GE please email us at viasatlistens@viasat.com . we want to look at this for you. If you're not past a data point something is clearly worth looking at by us.


Secondly on the note of speed test sites,  this is a topic I'm personally researching for a future blog post so maybe later in the week something more fleshed out will be available but I can  sort of weigh in on what I'm finding so far.

Currently as a company we're recommending for the time being to test with http://speedtest.via-satellite.net/  this test is specifically set up to test a satellite connection and accounts for the high latency our service has where as some speed test sites algorithms especially with speedtest.net which will unfairly punish a satellite connection test and give inaccurate results. In addition some of those sites use a lot of flashy graphics and ads and most likely won't load if you're experiencing slow speeds. The aforementioned recommendation is quite stripped down so it should load much easier. 

Fast.com is something Netflix created to sort of help them combat the impeding battles associated with Net Neutrality. Basically they made this site so that they can have leverage as to say "Hey it's your ISP that's throttling the connection and preventing our service to work". This site also tests latency and upload. 

Provider-based speed test sites probably will give you something in the ballpark but there's the potential of ISP-led influence. In addition I can't remember which one it is but some site will say something along the lines of "your speed is below ___ percent of US average speeds". That I know will probably infuriate a user upon reading but keep in mind that it's unfairly comparing to ALL providers and ALL connections (Fiber, Cable, DSL).

TL:DR- We recommend http://speedtest.via-satellite.net/ , but you can certainly use fast.com or speedtest.com, avoid ISP-influenced test sites in order to get a impartial and more accurate results. Avoid speedtest.net and as always if you are seeing slow speeds and are not past a data limit or marker that puts you in a deprioritized state email us at viasatlistens@viasat.com or call 855-463-9333 
(Edited)