Been on vacation with modem unplugged and data being used

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  • Updated 2 years ago
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Been on vacation since Sept 5th with Exceed modem, computer and router all unplugged. My data resets on the 20th of every month. Just checked in to this site on my tablet and saw that I’ve "used" 1.6 gigs of data. Wondering how this is possible with everything unplugged?
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Bill Starling

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Posted 2 years ago

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Old Labs (VS1-329-L12FZ)

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Probably because the usage meter can't synchronize with the powered off modem - would be the first thing to check on returning home and powering on the modem unless you see it climbing from afar before then.
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Diana, Viasat Employee

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Hi Bill, Old Labs is correct. When you return home, please power cycle the modem.  Your data reading should start fresh. 
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Bill Starling

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Diana & Old Labs - Thanks for the reply, I'll do that when I return.
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Old Labs (VS1-329-L12FZ)

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Hopefully that's the case - but let us all know, it'll be one more Exede mystery clarified/solved. I observed it once under different circumstances as explained at:

https://community.exede.com/exede/topics/gb-disappear-even-when-now-power-to-modem-or-router 
(Edited)
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Old Labs (VS1-329-L12FZ)

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P.S. Bill, since you're in a unique position to determine whether usage is actually accumulating while the modem is powered off, periodically take a peek at it from afar before returning home and document any accumulation but enjoy the rest of your vacation. 
(Edited)
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Karen

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My 30G data is used up within 4-8 days every month and I have horrible service before that.  We finally had to pay for the VIP program in order to get someone with intelligence on the phone and fix our problem.  Low and behold, the satellite was bad.  had we not paid for VIP, we would have had to pay to have the satellite guy come out!  Did we get any reimbursement, added data, etc.  No!!!!  

We do not do online gaming, watch minimal netflix at the lowest resolution possible (which hardly ever works anyway!) and work from home.  I think that the satellite is constantly using up data even though we are not.  Will Exceed do anything about it?  NO!!!!

We live in an area that has no other options, or we would have been gone months ago!

I feel like we are getting screwed by Excede.  
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Old Labs (VS1-329-L12FZ)

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Your first step should be to solidly document any perceived usage discrepancies. For that you'd need to rely upon your router's traffic monitoring (if it has any, and many do). Beyond that, you'd need to install traffic monitoring applications on all of your devices or rely on what little monitoring those devices may have built-in. Screen captures would be best.

It takes some effort to do that but might yield better results than simple anecdotes.

Share some information regarding your environment and you'll get some targeted advice on how to do that from other subscribers here who've gone through the exercise. For example, router brand and model, devices being used, and their operating systems as well as versions, is DirecTV or Dish in the mix, Nest or security camera, refrigerator that let's you spy on what's inside while shopping, XBox, web enabled printer, etc. Not interested in what you don't have, just what you do...

At worst you'll find out what's actually eating your data frequently without your knowledge and be able to address it; at best, you'll have some solid evidence to back up your claim - but often it's not what you're doing but what's being done on your behalf in the background and without your knowledge.
(Edited)
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Bill Starling

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Old Labs and Diana were correct. When I turned on my modem it reset to 0. I did monitor while away and my "usage never wavered from 1.6 gigs. Thanks for the replies everyone.
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Old Labs (VS1-329-L12FZ)

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Thanks for the confirmation, Bill. Hopefully it will clarify for others what goes on with the modem powered off and unable to synchronize with the usage meter display. In your case it was simple - powering on resulted in your monthly reset. In other cases where a monthly reset is not involved, you'd see some data accumulation that had not been reported prior to powering off.

However, if the usage meter continues to accumulate while the modem is powered off and checking with an alternate connection, then that would be a problem...     
(Edited)
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Diana, Viasat Employee

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Hi Bill,  Thank you for confirming the information.  As Old Labs says it will help other subscribers to begin to understand how the modem  reports data usage. I hope you enjoyed your vacation!