beam 357 where is the ground station?

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  • Updated 7 days ago
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Constantly having random outages of my service in Alaska, even when my weather is good. Knowing the location of the ground terminal would allow me to know if it is truly a weather issue of a "priority" thing.
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Dave Carpenter

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Posted 7 days ago

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VeteranSatUser, Champion

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Hawaii (Maui). And they have been having a storm there recently.
(Edited)
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Dave Carpenter

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Thank you.  I am totally amazed at this point because this has been an issue since last October or before.  My several conversations via the phone with ViaSat have been that the ground link was in either Colorado or Arizona.  Which tells me volumns about the customer service knowledge of the knowledge base in the organization.
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Oliver

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Just tell them your thinking about cancelling, you will be put over to much better representatives......