Spinninghorse, Champion
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Posted 2 years ago
Bev, Champion
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Diana, Viasat Employee
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Historically this has been a crowded beam foot print.
I'm really more curious as to whether the Boost 25 option really increases speed (i.e gives you a higher priority) or simply provides a higher capacity threshold that is similarly subject to current utilization rates by other subscribers. Naturally it would require something on the other end delivering at that rate such as a speed test, streaming in HD, downloading, etc.
Spinninghorse, Champion
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VeteranSatUser, Champion
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Bev, Champion
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Before the boost modem I average close to 20Mbps off peak and 10Mbps peak, now I get 40Mbps most of the time and, drop to about 25Mbps peak hours if my beam is at it's busiest. (doesn't happen every day on my beam so, even days like to day at 16:00, I see top speeds.
The Boost modem does make a difference.
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Your speed test has completed. Your download speed is 9.84, Your upload speed is 1.93, and your ping time took 636 milliseconds. Thank you for using Ookla Speedtest.
BETA
Go to the Legacy site (Requires Flash)
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I just had this "interesting" discussion with an Exede CSR, using the chat tool:
Tammy A (9/25/2017, 3:43:42 PM): Thank you for contacting Exede Internet Customer Care. I'm happy to help you today! Please give me just a moment to review your account information and I'll be right with you.
Tammy A (9/25/2017, 3:43:52 PM): Hello Rique
Me (9/25/2017, 3:44:04 PM): Hi! I have what I hope is a simple question.
Me (9/25/2017, 3:44:20 PM): How can I tell what beam my modem is provisioned on?
Me (9/25/2017, 3:44:44 PM): I tried to look it up, but since ESVT is no longer around, I could not find the info
Tammy A (9/25/2017, 3:44:49 PM): I understand your concern .
Tammy A (9/25/2017, 3:45:31 PM): I am happy to help.
Tammy A (9/25/2017, 3:46:10 PM): Is there something that I can help with , that pertains to the Beam ?
Me (9/25/2017, 3:46:39 PM): Not at the moment, I just wanted to determine what spot beam I am on, please.
Tammy A (9/25/2017, 3:47:12 PM): You are on the Salt Lake City Utah area.
Me (9/25/2017, 3:47:29 PM): No, I am in Warrenton, VA. Zip code 20187
Tammy A (9/25/2017, 3:47:59 PM): Rique , I understand , that has nothing to do with the area you live in .
Me (9/25/2017, 3:48:41 PM): So I'm in the Salt Lake City UT area? Not sure how that computes... so what is my spot beam?
Tammy A (9/25/2017, 3:48:59 PM): Meaning that , you may live in VA , your Central station and beam is in Denver .
Tammy A (9/25/2017, 3:49:25 PM): Are you having trouble with the services?
Me (9/25/2017, 3:49:43 PM): No - can you please just tell me what spot beam my modem is provisioned on?
Tammy A (9/25/2017, 3:50:11 PM): I have provided all of the information that I can , for further assist, you will need to contact Technical Support , at 1-855-463-9333
Me (9/25/2017, 3:50:26 PM): You can't tell me the spot beam? Why on earth not?
Tammy A (9/25/2017, 3:51:27 PM): I have provided you with all of the information that I can , I am sorry for the inconvenience.
Tammy A (9/25/2017, 3:51:32 PM): Technical Support may be able to assist you
I'd like to avoid a phone call, if I can. Is there any way for me to determine what spot beam my modem is provisioned on? I found a map, but it is 3 years old - I'm not sure if I can trust it.
Thanks for any help!
Rique
VeteranSatUser, Champion
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If you live in Warrenton Virginia area it looks like 329 to me. Depending on your exact address it could be 328.
Looks like your gateway is Lovelock, NV. It is possible that routes then to Salt Lake City and that is why the agent was saying that.
Brad, Viasat Employee
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Steve Frederick-VS1/Beam314, Champion
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Thanks! That looks like the same map I saw before. I still would like to get clarification / confirmation from Exede, because we appear to be right on the border between 328 and 329.
Thanks again for the link - per the suggestion of Exede Brad, I've sent a request to exedelistens.
Rique
VeteranSatUser, Champion
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Thanks for getting back to me! I was surprised to learn what beam we are on, but looking at the map again, I can see that we're kind of at the junction of 3 different beam possibilities.
I will continue to check available plans to see if / when even more improvements become available.
Thanks again!
Rique
VeteranSatUser, Champion
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