Beam 329 - Have you checked the available plans?

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  • Updated 12 months ago
Freedom showed up on mine!  I couldn't get it to change online so called this morning and they switched it for me. I never thought we would see it before ViaSat 2 went live.
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Spinninghorse, Champion

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Posted 1 year ago

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Bev, Champion

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I'm happy for you. Hopefully I will see it on my beam soon.
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Diana, Viasat Employee

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Hi Spinninghorse,  I'm glad you are able to get the Freedom Plan.  Please call Customer Care at 855.463.9333 or go to myesvt.net if you want to transition to it.  Have a wonderful day!
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fmj77

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Freedom just became available to me and I jumped on it immediately. The "Change My Plan" feature didn't work for me either, so I had to call CS and they got it done.
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Billy Hodges

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I switched to the wifi boost 25 plan and wondering if I will actually see the 25 mbps on beam 329
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Old Labs

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Let us know and under what circumstances... I rarely see even 12 Mbps these days during non-peak hours and much worse during the evening hours on 329. Early AM after free zone(s) does reliably yield 12 Mbps or greater.

Historically this has been a crowded beam foot print.

I'm really more curious as to whether the Boost 25 option really increases speed (i.e gives you a higher priority) or simply provides a higher capacity threshold that is similarly subject to current utilization rates by other subscribers. Naturally it would require something on the other end delivering at that rate such as a speed test, streaming in HD, downloading, etc.     
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Spinninghorse, Champion

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I thought about the 25 boost, but didn't want to spend the xtra money if I wasn't going to get the xtra boost on our beam. Please share your results. 
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VeteranSatUser, Champion

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Depending on the time of day, I would think maybe so. Even on the old modem people have reported speeds of 18 - 20.
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Bev, Champion

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I know that for me, on beam 332, the Boost modem more than doubled my download speed - This is today, overcast at both my home and, my gateway.


Before the boost modem I average close to 20Mbps off peak and 10Mbps peak, now I get 40Mbps most of the time and, drop to about 25Mbps peak hours if my beam is at it's busiest. (doesn't happen every day on my beam so, even days like to day at 16:00, I see top speeds.

The Boost modem does make a difference.
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johnny c

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Freedom 150 Gig Plan, 20:27 hours, 8/14/2017


Your speed test has completed. Your download speed is 9.84, Your upload speed is 1.93, and your ping time took 636 milliseconds. Thank you for using Ookla Speedtest.
BETA

Go to the Legacy site (Requires Flash)
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Rique

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How can you tell what beam you are on?

I just had this "interesting" discussion with an Exede CSR, using the chat tool:

Tammy A (9/25/2017, 3:43:42 PM): Thank you for contacting Exede Internet Customer Care. I'm happy to help you today! Please give me just a moment to review your account information and I'll be right with you. 
Tammy A (9/25/2017, 3:43:52 PM): Hello Rique 
Me (9/25/2017, 3:44:04 PM): Hi! I have what I hope is a simple question. 
Me (9/25/2017, 3:44:20 PM): How can I tell what beam my modem is provisioned on? 
Me (9/25/2017, 3:44:44 PM): I tried to look it up, but since ESVT is no longer around, I could not find the info 
Tammy A (9/25/2017, 3:44:49 PM): I understand your concern . 
Tammy A (9/25/2017, 3:45:31 PM): I am happy to help. 
Tammy A (9/25/2017, 3:46:10 PM): Is there something that I can help with , that pertains to the Beam ? 
Me (9/25/2017, 3:46:39 PM): Not at the moment, I just wanted to determine what spot beam I am on, please. 
Tammy A (9/25/2017, 3:47:12 PM): You are on the Salt Lake City Utah area. 
Me (9/25/2017, 3:47:29 PM): No, I am in Warrenton, VA. Zip code 20187 
Tammy A (9/25/2017, 3:47:59 PM): Rique , I understand , that has nothing to do with the area you live in . 
Me (9/25/2017, 3:48:41 PM): So I'm in the Salt Lake City UT area? Not sure how that computes... so what is my spot beam? 
Tammy A (9/25/2017, 3:48:59 PM): Meaning that , you may live in VA , your Central station and beam  is in Denver . 
Tammy A (9/25/2017, 3:49:25 PM): Are you having trouble with the services? 
Me (9/25/2017, 3:49:43 PM): No - can you please just tell me what spot beam my modem is provisioned on? 
Tammy A (9/25/2017, 3:50:11 PM): I have provided all of the information that I can , for further assist, you will need to contact Technical Support , at 1-855-463-9333 
Me (9/25/2017, 3:50:26 PM): You can't tell me the spot beam? Why on earth not? 
Tammy A (9/25/2017, 3:51:27 PM): I have provided you with all of the information that I can , I am sorry for the inconvenience. 
Tammy A (9/25/2017, 3:51:32 PM): Technical Support may be able to assist you

I'd like to avoid a phone call, if I can. Is there any way for me to determine what spot beam my modem is provisioned on? I found a map, but it is 3 years old - I'm not sure if I can trust it.

Thanks for any help!
Rique
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VeteranSatUser, Champion

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The map is accurate. Beam assignments don't change.


If you live in Warrenton Virginia area it looks like 329 to me. Depending on your exact address it could be 328.


Looks like your gateway is Lovelock, NV. It is possible that routes then to Salt Lake City and that is why the agent was saying that.
(Edited)
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Brad, Viasat Employee

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I can confirm for you if you want to send an email over to exedelistens@viasat.com 
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Steve Frederick, Champion

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Rique, here is the link to the beam map https://www.northlc.com/_images/beam_priority_map.png
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Rique

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Steve,

Thanks! That looks like the same map I saw before. I still would like to get clarification / confirmation from Exede, because we appear to be right on the border between 328 and 329.

Thanks again for the link - per the suggestion of Exede Brad, I've sent a request to exedelistens.

Rique
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VeteranSatUser, Champion

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Yes. You are probably right on the border but Viasat can confirm. I am on the edge of a beam myself. That has its issues, as the signal cannot be as strong and you are more prone to weather interuptions.
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Rique

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Exede Brad,

Thanks for getting back to me! I was surprised to learn what beam we are on, but looking at the map again, I can see that we're kind of at the junction of 3 different beam possibilities.

I will continue to check available plans to see if / when even more improvements become available.

Thanks again!
Rique
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VeteranSatUser, Champion

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You are probably on a beam edge like me Rique. That can lead to a weak signal which means you can be more prone to weather outages. But hopefully with the new satellite the beam structure will be different, especially for those of us in parts of the US that live in areas of highly utilized beams today.