Beam 328 versus Beam 329

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  • Updated 5 months ago
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I am on the border of beam 328 with beam 329. I think I am on beam 329.
1. How can I confirm my beam?
2. Can I switch beams to see if it is less congested?
Thanks.
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MEM

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Posted 5 months ago

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Michael McDowell

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You can call the customer service number and they should be able to tell you what beam you are in.
No, you can't switch beams.
(Edited)
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MEM

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Thanks, Michael,

On a different subject that you are familiar, I am having a problem with the Free Download Manager.
I have scheduled several youtube downloads for tonight's LNFZ.

The problem file is  https://www.youtube.com/watch?v=FHEPnQdlmRs&feature=youtu.be .

It goes immediately into download, without giving the scheduling option. It is about 517 MB. Is its size the issue? This is the only time so far that  I can't invoke the scheduler and I tried twice.
Thanks.
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Michael McDowell

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I'm not sure why you are having a problem with it. I can drag the link you posted onto the open window of FDM and it opens the  add file box where I can drop that link.  After a few moments it comes back with a window with the link and the File name.  In that New video box is the tic box for the Scheduler.
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LorrieL, Champion

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A beam # refers to a location on the map, determined by Viasat.   The reason you cannot switch beams is because your beam is determined by where you live;  The only way to change beams is to move to a different location which is in a different beam region.  And I found out my beam location by calling Viasat.  Beam areas 328 and 329 are side by side on the map and both areas have had significant problems with congestion/slow speeds in the last few years.  
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VeteranSatUser, Champion

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You can perhaps switch satellites, if Viasat will let you.
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Diana, Viasat Employee

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MEM,  As Lorriel stated, beams are based on your zip code. Give us a call at 855.463.9333 or send an email to viasatlistens@viasat.com to discuss further.