Beam 321 - still not showing new plans

  • 1
  • Question
  • Updated 3 days ago
  • Answered
When checking available plans this eve, for a brief few minutes, there was something new displayed !!!

No - not new plans... but for a period of roughly a half hour, there was a message encouraging me to call a “consultant” to discuss my data needs (and which provided a phone# to call). And along with that, there was a fine print disclaimer that “some plans may require a new 24 month commitment”.

New plan? Naw. Progress? Perhaps. Has anyone on 321 seen any trace of any new plans yet?

The “change plan” display is back to what passes for normal these days, which means that there are no options displayed, only my current plan.

I guess I will call to “consult” tomorrow.
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
  • neutral

Posted 1 week ago

  • 1
Photo of Ronald Stricklin

Ronald Stricklin

  • 49 Posts
  • 14 Reply Likes
Roll out is starting this week region by region until a full national rollout takes place by the end of the month. You may be one of the first regions served. http://www.multichannel.com/news/satellite/viasat-2-satellite-deemed-ready-service/418059
(Edited)
Photo of Old Labs

Old Labs

  • 2843 Posts
  • 2787 Reply Likes
Sorry, you missed your launch window for upgrading to a plan that will be on Viasat-2... demand was phenomenal and better than expected ;)

Just a momentary technical glitch as preparations continue, I suspect - but If true, sort of confirms what many of us have been speculating. You won't specify which satellite you'll be assigned to. Rather the plan you select will determine that and satellite assignment is Viasat's call.
(Edited)
Photo of Ricky Dean

Ricky Dean

  • 47 Posts
  • 8 Reply Likes
So, you saying we will not have a choice if we want to go to Viasat 2, they will have some of us remain on 1 even if we want the higher speed, or that it will not be an option for us..?
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
It should be easy for existing customers to determine if we get moved to VS-2 or not. If our plan determines we need a new dish, tria, etc... then it's clearly VS-2. If the plan does not require that, then we can ask for a plan which does require it. If none of our options were to require such a move, then we wouldn't have access to VS-2 (at least yet).
Photo of cynthia sanford

cynthia sanford

  • 3 Posts
  • 0 Reply Likes
Has anyone called for the consultant to give u the scoop on why we r prompted to call?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1206 Posts
  • 578 Reply Likes
110% correct.
Photo of Old Labs

Old Labs

  • 2843 Posts
  • 2787 Reply Likes
Just wait until that sinks in ;)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1206 Posts
  • 578 Reply Likes
Speaking of sinking, did you see about the stupid couple that quit their jobs, sold all their possessions, and then bought a boat to sail around the world? They sunk the boat in two days.

Of course, I don't know who is dumber. That couple or the people giving them money on Gofundme so they can continue their absurd dream. Of course the couple was from Colorado, and they do have legalized marijuana.

Whatever happened to working hard for a living!?!?!
Photo of Stephen Rice

Stephen Rice

  • 1015 Posts
  • 448 Reply Likes
I love how they were in their early 20s and wanted to escape the rat race.  You have no idea what the rat race is in your 20s.
Photo of Matt B

Matt B, Viasat Employee

  • 492 Posts
  • 195 Reply Likes
Careful VeteranSatUser, some of us are native Coloradoians.....  And not all of us smoke the wacky tobaccy!!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1206 Posts
  • 578 Reply Likes
I can vouch for at least SOME Viasat employees. And hopefully neither of those two worked in the call center. But Colorado isnt called the mile high state just because of its elevation :).
Photo of Brad

Brad, Viasat Employee

  • 2609 Posts
  • 814 Reply Likes
plans will be rolling out by area. We'll probably have a official thing soon. 
(Edited)
Photo of James Billinger

James Billinger

  • 103 Posts
  • 6 Reply Likes
I am gonna ask lol how soon brad lol just kidding
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
Yeah Brad, will it be "early soon", "mid soon" or "late soon"? I mean, it's "early soon" already, what's taking so long?
Photo of Old Labs

Old Labs

  • 2837 Posts
  • 2785 Reply Likes
Why do you think a social media moderator would be at liberty to provide details? Do you similarly berate the store clerk at the checkout counter when what you want is out of stock or coming soon? Cut Brad some slack. 
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
Um - Old Labs, I was kidding, was that not clear (?) Did it really come across as serious?
Photo of Old Labs

Old Labs

  • 2837 Posts
  • 2785 Reply Likes
It's hard to tell these days - with everybody being so disgruntled as you say - me I'm simply gruntled ;)
(Edited)
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
I thought perhaps the absurdity of using terminology such as "early soon", etc... would have made it plain.

I guess I should have included a ;) or a j/k...

Brad... ;)  j/k
Photo of Old Labs

Old Labs

  • 2837 Posts
  • 2785 Reply Likes
Gruntled, albeit disappointed so far ;(  
(Edited)
Photo of Brad

Brad, Viasat Employee

  • 2609 Posts
  • 814 Reply Likes
Viasat 1 new plans rolled out today. 
Photo of Bradley

Bradley

  • 807 Posts
  • 240 Reply Likes
That’s cool. ViaSat 2 plans will blow them away and get everyone off my satellite.
Photo of Ricky Dean

Ricky Dean

  • 47 Posts
  • 8 Reply Likes
LOL,, if we can afford them,  I am worried the plan I want will be way to high..  I do not care about 100 mbps down, I would love 25 mbps without the video downgrade, but I think that is not an option.. 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1204 Posts
  • 578 Reply Likes
Old Labs is still acting like the drunken sailor! I caught the sarcasm Risque!
Photo of Old Labs

Old Labs

  • 2837 Posts
  • 2785 Reply Likes
Damn spell check...

That's airman, although I was once marooned on a raft in Matagorda Bay with a bunch of flight nurses during wet ditch training... they were impressed that the enlisted men were smart enough to bring along canned cocktails (margaritas). They eventually stopped hanging out at the officer's club during training after classes - preferring the much rowdier atmosphere at the NCO club.

Contrary to popular belief it was me, a couple other buck Sgts and a couple of nurses that invented Karaoke singing along to the likes of Tony Joe White's Polk Salad Annie, Edwin Starr's War, and the Chambers Brothers Time Has Come Today to place things in historical context.

Perhaps Jim16 needs to dig out his score card again.
(Edited)
Photo of Jim16

Jim16, Champion

  • 1281 Posts
  • 977 Reply Likes
Sorry, Viasat Brad wont allow it anymore.
Photo of Jim16

Jim16, Champion

  • 1281 Posts
  • 977 Reply Likes
Sorry, Viasat Brad wont allow it anymore.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1204 Posts
  • 578 Reply Likes
Double trouble posts again!
Photo of John

John

  • 66 Posts
  • 13 Reply Likes

Looks like plans rolling out for my beam too.

(Edited)
Photo of Bradley

Bradley

  • 807 Posts
  • 240 Reply Likes
Look at plans for zip 90210
Photo of Rique

Rique

  • 167 Posts
  • 72 Reply Likes
Bradley, same plans now showing in my zip... 20187.

If this is what its going to be, then I don't see how this jives with their marketing claims that VS-2 will "close the digital divide". I also don't see how this is consistent with comments they made that we want "more data" and they "heard us".

Changing prioritization to 100 from 150 is not consistent with those claims. Forcing everyone into the opti-throttle-mization is not consistent with those claims. Giving us less for the same $ (or in some cases, less for more $) is not consistent with those claims.

I really really hope another shoe is about to drop - else, I'm really not happy - this is what we've been waiting months for?
Photo of Old Labs

Old Labs

  • 2834 Posts
  • 2780 Reply Likes
Off hand these appear to be the new norm for those on Viasat-1, not Viasat-2 - I do expect another shoe to drop (hinted at elsewhere but that would be a forward looking statement and therefor speculation) - but I'm not sure is you're really not happy lacking an emoticon ;)

But only the non-Wifi options showing for new customers on Beam 329 for now.
(Edited)
Photo of Bradley

Bradley

  • 807 Posts
  • 240 Reply Likes
I think this does two things. It gives people from HughesNet an unlimited option today at “maybe” less money than they are currently paying. It also does away with older plans like Liberty 10/12 with free zone and such. Pretty much will lower data usage should someone switch plans now.

New, better, more expensive plans are coming. With the current price structure, I probably won’t be interested.
Photo of Rique

Rique

  • 167 Posts
  • 72 Reply Likes
If true, that means plans available in my zip - which are definitely changed from what was showing yesterday - are not complete. Perhaps that is so, but it's puzzling to me that plans in my zip would be so drastically different from yesterday and yet not include VS-2 options ("new, better, more expensive" as you said, Bradley). Maybe there's more yet to come? I'm having a tough time understanding why, but maybe... ?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1200 Posts
  • 577 Reply Likes
The first shoe already dropped on my NRTC plans last month Old Labs. They had given me that heads up and hence that is when I jumped to Freedom. For whatever reason, you didn't get that option.

So look for a phasing out of the hot burning "boost" modem. You will the old modem and the triangle modem as options. Triangle will be the new AN improved modem....but still no off and on switch for easier reboots. And the cord is harder to unplug. Come on engineers...get with it!
Photo of Brad

Brad, Viasat Employee

  • 2600 Posts
  • 807 Reply Likes
ViaSat-2 has not released yet. Today's been ViaSat 1. 
Photo of Old Labs

Old Labs

  • 2834 Posts
  • 2780 Reply Likes
For whatever reason, you didn't get that option.
My NRTC member organization still prefers using the U.S. Mail for all communication - I'm thinking it's at some postman's home if I believe recent reports.

To be fair however, I don't think they're all that much interested in Viasat at this point - they've been steadily building out their own infrastructure but too far from me at around 70 miles. They're just using Viasat for some coverage gaps it appears. At the time, I signed on they were the only option available for Wildblue service in this area and I stayed with them through the Exede transition (Exede didn't want me switching apparently not wanting to cannibalize their NRTC dealers at the time when I asked). 
(Edited)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1200 Posts
  • 577 Reply Likes
Interesting. My provider actually got out of the satellite internet business and sold their accounts to another provider. I didn't care for that much at first. I mean the whole reason i didn't go with Viasat from the start is they foolishly offered the great 7.5GB per month plan, while the NRTC offered 10GB. Viasat corrected that mistake after a few months, but by then they already lost me as a direct customer.

I was going to make the switch now, but with a freedom plan that offers me unrestricted video resolution, I am not keen on giving that up. 150GB goes a long way for one person. The price is right too compared to the latest plans Viasat offers.
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
When checking this morning (part of the AM routine... coffee, log on to account.viasat.com and check for new plans) - again, I was prompted to call a number to "consult". So I called and asked for an update.

First of all, when I asked in general about changing plans, I was advised that our beam (321) is "saturated" and they are not currently offering anyone the option to change plans. I'm pretty sure if I had a pressing need to change plans, I probably could have had that waived... but I was really just digging for info. This is consistent with what I see most of the time, which is no plan options at all.

Then I asked specifically about VS-2. After about a 2-3 minute wait on hold, the CSR came back and advised it would "probably be about 2 weeks" before VS-2 plans were available. Note that he said "probably" and "about" - so they're still hedging on the dates. Also, 2 weeks hence is hardly "early February". I pressed him on where that statement applied... was it in reference just to my beam or was it applicable nationally? In answer to that, he was decidedly fuzzy... yes, it applied just to my beam... yes, other beams may see VS-2 plans earlier - but then, he implied that it would be a couple of weeks before anyone could count on seeing VS-2 plans - so, on that subject (national availability), pinning him down was like trying to pin a drop of mercury.

In short, "early" February has indeed morphed to "February" and for those of us with existing plans, we are in a holding pattern until VS-2 actually opens up.

The long vigil continues... Tick. Tock.
Photo of Brad

Brad, Viasat Employee

  • 2609 Posts
  • 813 Reply Likes
Since it'll be a rolling period if we gave you a date and it turns out wrong that'll cause problems. 
Photo of Bradley

Bradley

  • 807 Posts
  • 240 Reply Likes
Very true.  I think what people really want to know, though, is what the plans (even with location variance) will look like.  We only care about the date as a secondary issue.  The primary thing for most customers is will there be a plan worth upgrading or switching?  Obviously, you can tell most aren't really thrilled with the "new" viasat 1 plans.  
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
Brad, fair point. However, many of us took "early February" to be a date commitment. In hindsight, that probably wasn't the best way to set expectations. It might have been better to just say "Q1 2018" or even "Q1 or Q2". Better to beat expectations than to be in the position you're in now.

I'm an implementation manager (IT) and all too familiar with risks associated with setting expectations. There's a reward side to the equation, also - which is why some business folk continue to do it. 
Photo of Rique

Rique

  • 170 Posts
  • 72 Reply Likes
Bradley, exactly! Date is less important than what the options will be. I'd be accepting of a Viasat announcement of a Q2 delivery date if I knew what my options were going to be. Our appetites have been whetted by the PR, so we'd all like to enjoy an appetizer before the main course. Sure would be nice... !
Photo of Bradley

Bradley

  • 807 Posts
  • 240 Reply Likes
Yes Rique it would.  I said when I joined the forums, I was only here until plans were released.  These plans would determine whether I stay in this house or move.  Need to paint some walls first.  Spring is a good time to sell.  
Photo of James Billinger

James Billinger

  • 103 Posts
  • 6 Reply Likes
Did anyone get new gold 50 mbps plan? Mine area got bronze 12, silver 25, gold 50 now
Photo of Ricky Dean

Ricky Dean

  • 28 Posts
  • 7 Reply Likes
I guess my question at this point, is,  are these still Viasat 1 Plans.  from the post, that could still be Viasat 1
Photo of An0nG33k

An0nG33k

  • 12 Posts
  • 2 Reply Likes
i did, i upgraded from unlimited gold 30 with wifi and they are sending new modem and dish to be installed.
Photo of Ricky Dean

Ricky Dean

  • 47 Posts
  • 8 Reply Likes
Nope,,  Down here in Alabama, we have nothing, or at least my page is 100% blank..  lol
Photo of James Billinger

James Billinger

  • 103 Posts
  • 6 Reply Likes
Is that on your account or when go on main page
Photo of VinylHanger

VinylHanger

  • 10 Posts
  • 7 Reply Likes
I Oregon and am not showing any plans either.  On the main/new customer page it will show unlimited 30 plans.  Bronze, silver and Gold.  WI-Fi and no Wi-Fi.

However, when I look at my account, it is totally blank, just showing what I already have.  I am hoping that means there are new V-2 plans coming to my area.  We have the unlimited silver with 150 gigs, so its tolerable, but barely. 

I am hoping all my rah-rah, go Viasat, you rock, support in the past has not been in vain.