Banned from page

  • 2
  • Question
  • Updated 1 year ago
  • Answered
Exede redirects an important page to this

http://notice.exede.net/dap-redirect.php

However, that redirect is down (I confirmed it is actually down by trying it with a proxy; it gives a "connection reset" message).  Exede won't let me load the page I want till the redirect loads.  Because the redirect won't load, I'm effectively banned from the page.
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes

Posted 1 year ago

  • 2
Photo of Diana

Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Concentric Circles,  This is not our notice to you if you run out of data.  This appears to be spam.  Please run a virus scan and follow the directions about spam from the articles below;
If you go over your data allowance, we will send you an email, not redirect your page.  
If you have any additional question or need help, call Exede Customer Care at 855.463.9333.  You can also send an email to exedelistens@viasat.com with your account and contact information.
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
I do not believe it is spam.

It says (and today it is loading):

"Dear Satellite Internet Customer

You have used 100% of your monthly data allowance. As a result, your Internet speeds will be significantly reduced for the remainder of your monthly service or billing period. To view your usage, please visit your on-line account.

You may purchase additional data to restore your service to regular speeds prior to the end of your monthly service or billing period. Please contact your Internet Service Provider if you have any questions. Policy Check


Thank you for being a valued customer,
Your Internet Service Provider"


That is all it says.  If it is spam, then other people are getting it, as this is not the only thread. 

If it is in fact spam, you have a big problem as someone has hijacked your servers to redirect traffic. 





Photo of Steve Frederick

Steve Frederick, Champion

  • 2574 Posts
  • 1585 Reply Likes
This is spam or malware, and is originating from one or more of your devices, not from Exede's system. If it was truly coming from from Exede, they would not be saying "Dear Satellite internet customer ...", and would give you their customer service phone number, not "Please contact your Internet Service Provider", and then signing it with "Your Internet Service Provider". Exede always signs their messages to its subscribers with Exede or ViaSat.
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
Could it be the modem?  Because it isn't our computers.  One of our computers is linux, the other windows.  It's unlikely to be on both, so it must be an extender, router, or modem I think. 
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
This is also happening to other Exede customers.  Here

https://community.exede.com/exede/topics/dap-redirect-link-broken

On that thread, an employee said it was indeed an Exede page:

" Exede Lindsey, Employee
  • 1816 Posts
  • 159 Reply Likes
Hi Tom, that URL you provided is actually a link to your service activation page. Please send us your account and contact info to exedelistens@viasat.com so we can review your account and verify your connectivity status. Thank you. "
(Edited)
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
Diana,

You're an employee.  Perhaps you have the resources to see who owns that URL http://notice.exede.net/dap-redirect.php  for sure.  I think that anything that ends in exede.net belongs to exede, I'm just not sure because of the stuff behind it.
(Edited)
Photo of James

James

  • 329 Posts
  • 51 Reply Likes
I also get this same url with message when my data has ran out
Photo of Concentric Circles

Concentric Circles

  • 84 Posts
  • 29 Reply Likes
I proved that it is an Exede message:

The full URL of the page is

http://notice.exede.net/dap-redirect.php

When you put in http://notice.exede.net you get a redirect page which appears for an instant that says:

WildBlue Communications
Welcome!
You have reached Service Activation

This page almost instantly redirects you to a page with the Exede logo that says:

Welcome!

You have reached Service Activation

With a button to continue.

If you click the button it goes to:

http://provproxy.prod.wdc1.wildblue.net/IUI/?n=

So contrary to the claims above, this is an Exede DAP redirect that you get when you go over your bandwidth limit.